Manager Customer Service
Resume:
Kent J. Driscoll
Kennebunk, ME **043
Tel: 207-***-****
Cell: 207-***-****
Skype: kent.driscoll
Email: kent.driscoll@gmail .com
Skills
• Extensive experience in customer service, technical support, training, and application education.
• Support role included troubleshooting networks, MS Office, and hardware issues.
• Technical role involved phone support as well as client relationship management.
• In charge of all documentation, training, and issue communication to development group.
• Strong organizational expertise relating to sales, inventories, transportation, scheduling and project management.
• Led Quality Assurance team in all version upgrades – developed testing routines and protocols.
• Exceptional team skills with the ability to lead and follow within a group.
Professional
• SELF EMPLOYED – 5/1/2012 to present - Antiques and Auction business.
o Internet auctions
o Antique and Collectible Retail sales
o Point of Sale computer auction technology
• TARGET – Biddeford ME - 11/11 to 5/1/2012
o Presentation team member involved in merchandising and inventory.
• GOOGLE MAPS --STREET VIEW – 5/11 to 11/11
o Driving Google street view car for Southern Maine mapping project (Temporary position through Adecco).
• BRICSNET FM AMERICA INC. – Portsmouth, NH (Corporate Office - San Francisco) Customer Service/Technical Support Manager for ProjectCenter Application - 12/1999 to 2/2011
o Hired as Support Technician.
o Promoted to Technical Support Manager in June 2000.
o Role redefined in 2003 to include Customer Support Manager.
o Instituted policies and procedures that increased customer retention to 98% (previous rate was 75%).
o Instituted appropriate phone and email issue policies for company.
• UNUM – Portland, ME Disability Benefits Adjudicator - 6/1998 to 11/1999
o Completed 16 week course in Medical Terminology and Disability Insurance principles.
o Met or exceeded disability claim review quota consistently.
o Designed Excel spreadsheets for complex benefit payouts.
Professional (cont.)
• J. J. KEATING INC. – Kennebunk, ME Sales Manager-IT and Web Manager-Auctioneer 11/1983 to 6/1998 fulltime – (1998 to present as technical consultant and relief auctioneer).
o Started career as mover and driver. (JJ Keating’s is an estates antiques auction house)
o Promoted to sales manager in 1985.
o Took on role of relief auctioneer in 1986
o Implemented and designed all IT technologies for business – including a mobile “point of sale” system as well as web design.
• K&E – Kennebunk, ME – Assembly, Machinist, and CNC operator – 1980 – 1983.
Education
• YORK COUNTY TECHNICAL COLLEGE (now YCCC) – Wells, Maine (1995 – 1999)
Associates degree in Computer Applications Technology
• UNIVERSITY OF SOUTHERN MAINE - Portland, Maine (1977 – 1984)
Majored in Business Administration and History
Of Note
• Licensed Maine Auctioneer - primary focus antique and estate auctions.
• Partner in Trustydog Antiques – specializing in the resale of antiques and collectibles.
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