Customer Service Technician

Andrew Krejci

Morrison, CO 720-***-**** *******@*****.***

OBJECTIVE

Looking for an opportunity to apply my skills in AutoCad, work on challenging projects, and open my mind to new experiences.

SKILL PROFILE

PC Skills - AutoCAD 2010, Windows Vista, XP, MS Word, MS Office, MS Excel. Low Voltage, Electrical Field Technician, Telecom Industry Knowledge, ARES Software, Microstation, Management Skills, Inventory, Industrial Design, Tri-lingual (English, Slovak, Spanish)

PROFESSIONAL EXPERIENCE

Electrical Engineer/Drafter Professional Employment Group (P.E.G) QC DATA, Greenwood Village CO 06/2010-Present

Working as a skilled drafter in the Electrical/Telecommunication Field

• Reviewing blue prints, documents and schematics for AT&T and upgrading drawings as needed. This includes but not limited to: Fiber Optics and Metallic cable, X-Connects, Vrads, Telco Poles etc…

• Running Loop Make-Up (cable sourcing). Ensures that cable feeds back to distribution.

• QAS (Quality Assurance) ensures that all the information inputted is correct for job closure.

Field Technician Pro Install, Denver CO 08/2008-03/2009

Worked in the field as a skilled lead technician; trained new employees to prepare their skills and knowledge toward the job requirement.

• Installed, upgraded, serviced telecommunication systems.

• Maintained a high level of excellent customer service

Supervisor/Lead Tech Infinity Satellite 07/2007-07/2008

Provided extensive training for new technicians in the field and in classroom through displays and diagrams. Responsible for warehouse upkeep, inventory, and work order invoices. Worked in the field as a skilled supervisor/lead technician.

• Supervised and trained team members.

• Installed, upgraded, serviced telecommunication systems.

• Built good rapport with customers to ensure work on future projects.

• Marketed new ideas and collaborated with external companies to promote the use of new technology.

Field Technician HDS Communication 11/2006-06/2007

Worked in the field as a skilled technician. Enhanced technical skills through work on challenging projects.

• Installed, upgraded, serviced telecommunication systems.

• Recognized for excellence in installation, professionalism, and customer service.

Field Technician Ironwood Communications 01/2003-10/2006

Participated in hands on training for installing, upgrading, servicing telecommunications.

Gained knowledge of industry terms, hand tool use, signal meters, assembly of various electronics parts.

Received necessary training provided by a lead technician to prepare to work independently in the field.

• Installed, upgraded, serviced telecommunication systems.

• Gained skills and knowledge to promote future projects and new opportunities.

• Learned good customer service skills and professional demeanor.

CERTIFICATIONS

Intro to AutoCad

AutoCad w/ 3D Modeling

SBCA Technician

KaKu and SWM

Advanced Product Installation

EDUCATION

Art Institute of Colorado Denver, CO

Major -Industrial Design/Engineering Development

Red Rocks Community College Lakewood, CO

Major –Mechanical Engineering (In Progress)

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