Training Project

Ability Summary

VMware ESX *.* virtual server management

VMware P2V server migration

Windows 2003 server administration

Blackberry Enterprise Server administrator

Dynamics GP and Seltec training

Active directory maintenance including user creation, security and GPO management

Microsoft Exchange 2007 server administration

End-user and technical documentation development

Training course and workshop development

End-user and instructor training services and evaluation

Software critical design review

Career Achievements

Managed physical to virtual server migration using VMware ESX 3.5

Microsoft Exchange 2003 to 2007 mailbox migration

Participated in implementation of Microsoft Dynamics GP, Seltec software, MS Project 2002 Enterprise Edition and Desktop Authority at Crystal Data Services

Trained 700 Morgan Stanley employees during ServiceCenter 4.0 implementation in USA and Europe

Participated in Internal Revenue Service planning and implementation of ServiceCenter 3.0, and provided training services to IRS employees nationwide

Certifications – Microsoft Windows Server 2000

Employment History

IT Manager - 10/2004 – 10/2010

Crystal Data Services Davenport, FL

Manage P2V (physical to virtual) server conversion to VMware ESX 3.5

Manage virtual servers in VMware ESX 3.5 and 4.0 and performed vSphere upgrade from VMware ESX 3.5 to 4.0

Design and build virtual servers in the VSphere client based on server needs and parameters

Maintain VMware infrastructure, hosts, Dell server hardware and iSCSI SAN environment

Manage and maintain physical and virtual server operating systems in Windows server 2003 and 2008

Perform Windows server patch deployment and service pack updates

Basic Linux administration skills

Monitor nightly backups of virtual and physical servers using Symantec Backup Exec, VRanger Pro, and Symantec NetBackup

Active directory maintenance including user creation, security and users rights, and GPO management

Microsoft Exchange 2007 server maintenance, including mailbox creation and nightly backups

Blackberry Enterprise Server support and administration and Blackberry end-user training and support

Create technical and end-user documentation for customized ERP and scaling software applications

Manage internal helpdesk employees, external vendors and support contracts

Order desktop computers and peripherals, maintain equipment inventory, and manage lease agreements

Technical Trainer - 12/2002 – 01/2004

Geico - Bethesda, MD

Create and edit technical training documentation and instructor scripts for Crystal Reports and Crystal Analysis report designers, Crystal Enterprise Administrators, MS Project 2002, and Project Web

Provide training in Crystal Reports, Crystal Analysis, Crystal Enterprise, and MS Project 2000 & 2002

Information Technology Consultant (IT Consultant) - 07/1999 – 11/2002

PCT, Inc - Upper Marlboro, MD

Train new hires and audit/evaluate their performance

Manage training staff and manage training projects and track progress in Project 2000

Provide training in SQL Server 2000 and Visual Basic 6.0

Provide technical support to clients and training personnel

Train attorneys and provide end-user call center support

Provide Quality Assurance testing for ServiceCenter 3.0 & 4.0 implementations

Conduct User Acceptance Training for ServiceCenter 3.0 & 4.0 implementations

PC Help Services – Piper Rudnick Contract - 2002

Provide end user training and technical support to attorneys and law firm staff in Docs/DOCSOpen, CompareRite, Deltaview, Summation, QuickView Plus, Microsoft Office 97 & 2000, WordPerfect 8.0, and Windows NT, 2000 & XP

Manage and update requests for training and technical support in Remedy

Morgan Stanley London, UK Contract - 2002

Facilitate in ServiceCenter 4.0 implementation and provide end-user training

Train helpdesk and support staff in Service Management, Incident Management, Request Management, Web Query Tool, and Get-Services in the USA, England, and France

Train Remote staff in France via PlaceWare

Provide Go-Live support during deployment of ServiceCenter 4.0 in England

Department of Treasury Contract – 2000 to 2001

Facilitate conversion from GroupWise to Outlook

Create and maintain courseware documentation, lesson plans, and provide training in Citrix and VPN remote solution software

Provide training and support in Microsoft Outlook and Office 97 & 2000

Prince George’s County Police Department Contract – 1999 to 2000

Facilitate Mobile Data Computer Information Systems (MDCIS) implementation project and conduct User Acceptance Training before implementation

Participate in Critical Design Review of MDCIS project and track project progress in Project 2000

Create training plan, lesson plan, application documentation, and provide training in RADCOM and Xpediter for MDCIS project

Education and Training

Completion Date - Issuing Institution – Qualification - Course of Study

Current Student - University of Phoenix - Bachelor’s Degree - Information Systems

05/1991 - Prince George's Community College - 2 Years of College - Information Systems

08/1989 - Bowie Sr. High School - High School Diploma - General Studies

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