Customer Service Representative, Project Coordinator, Administrator

Dick van Rijswijk

**** *. ***** ******, **** B, Glendale California, 91205

Tel: 312-***-****

Email: ******@*****.***

Profile

I have a unique blend of technical customer service and support and project coordination in various fields including information technology and customer service. Combined ten years of experience in the computer, higher educational and customer support industries with proficiency in project coordination, hardware and software diagnostics and support, end-user training and telephonic customer support. I am recognized as an accomplished technical consultant, skilled at providing effective technical instruction and coordinating office projects and training programs. I am adept at conveying even the most technical and complex information to customers, learners and workers at all levels.

Experience

Dyson, Inc., Chicago, USA: February 2009 – December 2010

Customer Service Representative

My responsibilities included:

• Creating an outstanding positive customer experience

• Taking ownership of customers' issues, aiming for a one-call resolution

• Performing hands-on technical diagnosis and resolution of mechanical issues

• Completing call-tracking log of all interactions with customers in a computerized database

• Tracking warranty parts and repairs and performing order entries

• Producing accurate and complete documentation of customer interactions and activities

• Operator- and Software Testing experience of customer relationship management software (Siebel) and call management systems (Avaya BCMS/CMS)

• Testing of user service updates and additions implemented on company website (www.dyson.com)

• Creation of Software (Siebel) and Product Reference and Informational Guides in MS Word, Excel & PowerPoint for use by Customer Service Representatives

• I worked on special projects with supervisors, managers and colleagues in various departments and different offices in the US and England

Cherryone Web Development, Chicago, USA: June 2008 - December 2008

Project Coordinator

My responsibilities included:

• I communicated and coordinated technical projects with clients, web designers and program engineers to see web development projects through several stages from start to completion.

• I implemented several processes and procedures which shortened project turn-around time and improved client communications. Processes included establishing electronic calendar-based events for following up on projects with clients and staff. Procedures included sending client communications via fax, mail and e-mail such as contact information, project outlines and project time lines.

Non-working period

November 2007 - June 2008

Immigrated to United States of America. Applied for and received Permanent Residence Status.

Amazon.co.uk, Marsgate, United Kingdom: October 2005 - November 2007

Pick Area Coordinator & Warehouse Operative

My responsibilities included coordinating operations on the warehouse floor (pick area) such as:

• Stock inventory control

• Inventory, scanner and staff problem solving

• Floor replenishment, ensuring that there were enough pallets, totes and work equipment

• Conveyor belt operation

• Ensuring management communications and instructions are understood and carried out by staff

Regent Business School, Durban, South Africa: September 2002 - September 2005

IT Support Officer

• Many various responsibilities including: IT hardware and software support for staff and students (25 staff, 30 PCs, 2 laptops, 4 printers & 2 servers)

• Equipment setup for meetings and student classrooms including data projectors, transparency projectors and laptops

• Windows 2003 network administration

• Staff training on software applications

• MS Access database maintenance and data entry

• Management of company website in a web master role

• Editing and formatting of business documents, student study materials and academic journals

• Online, telephonic and physical student support for use of company website

I also coordinated projects in different departments including:

• Creation of advertising budgets and advertising materials, booking of space and placement of adverts in print media and on billboards

• International examination venue coordination

• Dispatch coordinator - negotiating rates and booking of courier services, packaging and preparation of goods

• Stock & Inventory control, ordering and replenishment of new stock

• Student support for IT, website & general inquiries

Damelin Computer College, Durban, South Africa: July 2001 - September 2002

Lecturer

Responsible for course lecturing, test and examination setting, moderation, invigilation and marking as an HTML4 & JavaScript lecturer.

Data Host Services, Durban, South Africa: July 2000 - March 2001

Web Developer and Technical Trainer

Various duties include HTML, CSS, XML, JavaScript, ASP & PHP coding, domain registration, database creation using MS Access, client website maintenance, MS Server 2000 configuration and staff training.

Excellence Computers, Durban, South Africa: June 1999 - June 2000

Lecturer

I trained students in Windows 95, 98, MS Office, internet and e-mail.

Basal Finance, Durban, South Africa: January 1996 - May 1999

Financial Administrator/Credit Clerk

I consulted and assisted clients with financial analysis and I maintained and administered customer credit accounts.

Natal Barbeque Supplies, Durban, South Africa: January 1995 - December 1995

Distributor

Establishing business through marketing and distributing barbeque products to general and commercial accounts.

Education

New Horizon Learning Centre, Durban, South Africa

Certificates - 2000

Damelin Computer College, Durban, South Africa

Diploma - 2000

Prestige Business and Computer School, Johannesburg, South Africa

Diploma - 1998

High School Dirkie Uys, Durban, South Africa

Graduation - 1994

Activities/Honors

Work experience: ASP, JavaScript, CSS, PHP, XML and the creation and designing of databases in MS Access 2000

Languages: English, Dutch and Afrikaans

Awards: 2002 Employee of the year (REGENT Business School)

2000 Special Merit Award - HTML4 top student (Damelin Computer College)

Certifications: Office Procedures, MS Office, HTML4

Software packages: Adobe Dreamweaver MX, Adobe Fireworks MX, Macromedia Flash 5, Adobe Photoshop MX, Paint Shop Pro 6,

Homesite 4, Cute FTP, QBasic, MS Word, MS PowerPoint, MS Excel, MS Access, MS Outlook & Microsoft Outlook Express,

MS Server 2003, MS Windows 95, 98 & XP, Mercury Mailing System, Pegasus Mail, Bugzilla, Siebel

References

Available upon request

Contact this candidate