Project Manager/Network Engineer
Resume:
Christopher Shamberger
Chicago IL. 60637
Phone 773-***-**** Cell phone 773-***-****
E-mail: ********@*****.***
OBJECTIVE
Seeking to provide top quality support for an organization that will utilize critical thinking, problem solving and people skills to maintain rapport with internal and external customers.
EXPEIREANCES AND SKILLS
Perform mail function such as the distribution of incoming mail, and the pickup of outgoing mail.
Track items via UPS, FedEx, DHL, USPS and local couriers to insure proper delivery of items
Perform setup and cleanup for scheduled meetings and activities
Work with office employees to insure proper supplies need where met.
Order and resupplied supplies when neededInsure all printers, copiers, fax machine work properly and fix any minor repair if needed.
Knowledgeable of the use of Microsoft® Word, PowerPoint, Excel and Access.
Insure all copying, binding, stapling, needs are met, neat, and completed in timely manner.
Knowledgeable of Active Directory to change permissions and passwords
Answers incoming inquiries and requests for service calls.
Set appointments, logs events, and data regarding customer complaints.
Provides technical information for clients and customers.
Able to repair and install computer hardware
Displaying high level of customer service while controlling access to building
Accept and insure proper delivery of parcels, deliveries, and mail for tenants and guest
Assist with luggage, parcel, and or personal items
Maintaining accountable of visitors/tenants through visitation logs and list
Install and repair telephone, cable, and high speed data line
Answering phone in a call center environment
Patrol premises to prevent and detect signs of intrusion and ensure security of doors, windows
Learn alarm and fire panel procedures, and location for all buildings; answer alarms and investigate
disturbances
Write reports of activities and irregularities
Circulate among visitors, patrons, and employees to preserve order and protect property.
Know and adhere to key holder procedures
Warn persons of rule infractions or violations, and evict violators from premises if necessary.
Know what doors to lock and unlock at their particular times
Gathers information, researches/resolves inquiries and logs customer calls
Responds to telephone inquiries and complaints using standard scripts and procedures
LICENSES & CERTIFICATIONS
Microsoft Certified Systems Engineer (Pending)
A+ Certified Technician (Pending)
40 Hour Certification
EDUCATION
Harold Washington College, Chicago, IL 07/97 to 03/99
Assess
EMPLOYMENT HISTORY
Easter Seals 08/09 to 04/10
233 South Wacker Drive, Suite 2400 Chicago, IL 60606 Administrative Service Support
Harbor Point Condominium 10/03 to 05/09
155 N Harbor Dr, Chicago, IL 60601
Doorman
Kane Security 09/02 to 10/03
10600 W Higgins Rd, Rosemont, IL 60018
Security Officer
Securitas Security Services 08/99 to 09/02
6325 N Avondale Ave, Chicago, IL 60631
Security Officer (Floater),
AT&T 03/97 to 04/98
17W504 22nd St, Oakbrook Terrace, IL 60181
Customer support agent
RJE
1603 Golfview Dr, Darien, IL 60561
Telephone Technician (contractor), 01/96 to 03/97
References Available Upon Request
Contact this candidate