Self-motivated, hard worker, data entry skilled
Resume:
LATOYA JONES
FORNEY, TEXAS **126
PROFESSIONAL SUMMARY
To produce a great commitment to customer/employer relationships, resolve customer issues, and gain customer loyalty. Responsible for providing world-class customers in an accurate, efficient, and professional manner. Use the skills obtained from past employers to produce an accurate and successful work ethic.
SKILLS
Internet proficient, Type 60 wpm, Data Entry, 10-key, MS Word, Work well under pressure, Organized, Detail oriented, In/outbound calls, Excellent communication skills, Problem solving skills, Professional demeanor
PROFESSIONAL EXPERIENCE
SELECT UNIVERSAL, LLC.
Quality Assurance Representative(2007-08)
Responsible for finding, reproducing, logging and reporting defects as needed
Review and monitor sales calls to verify information and compliance to all information to applicable requirements of the company
Monitoring sales calls and grading accuracy of each sales agent in order to identify areas for improvement, providing constructive feedback for the development of the team performance as well as the individual performance in regards to the team process
Participate in quality improvements for the company and perform process audits through various tools such as: call quality monitoring, rescheduling and/or processing payments, updating customer’s information, and other related data analysis
CAPITAL ONE
Customer Service Representative(2007-08)
Ensure that company’s customers receive an adequate level of service with their concerns
Used multi-line telephones systems to assist customers
Assisted customer with accounts and online information
Performed high verification methods for customers
DATATRAC/SCOT
Data Entry Clerk(2005)
Prepare source data for computer entry by compiling and sorting information
Process customer documents by reviewing data for deficiencies; resolving discrepancies by using standard procedures or returning incomplete documents to the teal lead for resolution
Enters customer data by inputting alphabetical and numerical information on keyboard or optical scanner according to screen format
Maintain data entry requirements by following data program techniques and procedures
Verify entered customer data by reviewing, correcting, deleting, and/or reentering data
Secure information by completing database backups
Maintain operations by following policies and procedures
Maintain customer confidence and protect operations by keeping information confidential
Contact information:
Phone: 214-***-****
Email: ***********@*****.***
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