Customer Service Quality Assurance
Resume:
Latasha renee Mitchell
San Antonio, TX, 78229
*******-**********@*******.***
Objective:
To earn a challenging and demanding position that enables me to utilize my skill and abilities, preferably call center. A subordinate roll, where I can learn how to lead others and at the same time receive education on the job.
Experience:
U.S.Contact Teleservices:
5308 Wurzbach Road San Antonio,TX
78238
Oct 18,2010-Aug 29,2011
Job Title: Customer Service Rep.
*Receive inbound customer
service calls.
*Assist BBVA Compass Bank
customers with checking and savings
accounts, including balance inquiries,
debit card transaction inquiries.
*Maintain good quality assurance
scores and good customer service with all
calls.
*Retain customers who were dissatisfied with services or products.
G.C. Services
5430 Fredericskburg Rd #600 San Antonio,TX
78229
Job Title: Account Representative for Sprint
*Make outbound calls to Sprint
consumers who became deliquent on their
accounts.
*Assist consumers with payment
plans, or settlements to relieve
accounts from collection status.
*Skip-trace and use investagative
tools to obtain consumer information in e
fforts to relieve accounts.
*Educate consumers on ways to
prevent accounts from escalating to
collection agencies.
Contact this candidate