Customer Service Sales

Colleen Forbes

**** ********** ****, *********, ** 06614. *************@*****.*** 917-***-**** 203-***-****

PROFILE: Motivated, Personable, Business Oriented with Bachelors in Science. Talent for mastering Technology experiences with Word, Excel, and PowerPoint. Diplomatic and tactful with professionals and non-professionals at all levels, I am accustomed to handling sensitive, confidential records. I have demonstrated history of producing accurate, timely reports and meeting guidelines.

I am very flexible and versatile individual, and able to maintain a sense of humor under pressure. Poised and competent with demonstrated ability to easily transcend cultural differences I have Strong planning and problem Solving skill and readily adapt to change. I also thrive in deadline-driven environments without compromising quality. I have excellent team-building skills as well as the ability to work independently.

SKILLS

General: Office Management

Customer Services

Marketing & sales

Spreadsheets/Reports

Event Management

Calendaring

Front-Desk Reception

Professional Presentation

Scheduling

Computer: MS Word

MS Excel

MS PowerPoint MS Outlook

MS Access

MS Project MS Publisher

Windows

WORK EXPERIENCE:

J Worthy Communications, Shelton, CT

Account Coordinator, September 2011-April 2012 Temporary Assignment

• Coordinate travel arrangements

• Update project status reports to keep all moving parts in alignment, Prepare letters, faxes, etc

• Draft meeting minutes and send out for internal review and circulation to client

Properly format all documents to be client ready and presentable

• experience in maintaining client relationships a plus

• Used Excel and Power point to handle Projects and assignment

• Used Internet to Research Clients and Facebook to Connect to social media

• Assist Team with the Preparation of documents and private and confidential Files

• Reviewed Contracts/ Maintained Calendar for Meetings and payments

Affinity Health Plan, Bronx, New York

Marketing Representative, April 2009- January 2010

• Facilitated with Medicaid, Child health Plus, Family health plus

• Enrolled adults and children into various health care plans, Communicated with different departments/agencies to ensure quality service. Handled inbound and outbound call daily

• Completed abundance of marketing, Attended Health Fairs. Determine eligibility for Clients, Completed an abundance of applications daily

• Traveled to meet clients, Educated clients about Government funded program and various medical/ health programs

• Rapidly learn and master varied computer programs, Excel, Word, Outlook, and email to handle everyday business, handled the faxing

• Enrolled over 60 members to the plan for the month, Earned a bonus every 3 months.

• Did presentations to hospitals, clinics, and any parties interested in the Medicaid Program

• Built a clientele supported by 30% referral from business, and company based sites

• Handled Cold Calling, Outbound Daily

Macys East, White Plains New York

Area Sales Manager/ Sales Specialist, Sept 2008- May 2009

• Maintained the Highest Level of customer Service throughout the area

• Maintained, a clean, neat easy to shop store environment.

• Exceeded Sales Goal daily, Review Personal selling for the month with the team for the area

• Opened/Closed Area, carried money to the vault daily, Communicated Advertising and Sales products to Associate

• Sold Men’s Suite and Shoes Daily, Establish New Accounts through aggressive selling

• Helped with Merchandise Display, Store Signage Placement

• Helped with Inventory regularly and how to prevent Shrink

• Held Weekly Meetings to Discuss incentives and daily sales goal for the area.

Harambee Youth and Development Center, Danbury, CT

Admin Assistant September 2007- Dec. 2008

• Planned events and handled budget, Checked and Approved the Hours for the College student working at the center, and bank reconciliations

• Managed three telephones daily/ Created my Own Self Esteem program for girls 9-12 years old, funded and implemented the program

• Facilitated a relationship with United Way of Western CT, for donations, food drive and coat drive

• Implemented and guided children through activities, Wrote grants, Assisted with tutoring Math and English

• Supervised 20-40 youths daily, with homework, basketball, baseball

• Kept track of the students daily attendance for parents information and our records

• Draft Letters, Email and other Correspondence, Prepare, Organize, Maintain document and reports

Comfort Shoes, Danbury, CT

Assistant Manager, September 2006 – December 2007

• Opened and closed the store; sold women shoes, and handled three telephones line daily.

• Placed orders through outside vendors. Handled the stock, checked inventory regularly

• Greeted Customers as they entered store, handled daily transaction credit card processing and large amount of cash handling

• Handled Merchandise display daily, controlled Expenses and Shrink

• Maintained a High Level of good customer Service

• Handled the Schedule for three associate.

Roberts Ave Elementary, Danbury CT

Student Teacher/Administrative Assistant: September 2004- may 2005

• Assisted The English Department Supervisor with activities, lesson plans, meetings, Attendance

• Helped the student with reading, Math and English Assignments

• Completed the filing, Faxing, Errands, Posters, helped with recess and lunch

• Prepare, Organize, Maintain documents and reports

• Assisted with preparation of presentation materials, including creation, editing and proofreading

EDUCATION: Bachelor of Science Degree Western Connecticut State University, Danbury CT Major: Political Science, 2008, Completed classes in Marketing, Accounting, Financial Management, and organizational behavior, And Management and Human Resource, STATS, Knowledge of SPSS, Research Methods

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