Manager Sap

Manuel Noguera

***** ****** *** *****, **** Raton FL 33498

Cell: 561-***-****

*****.*******@*****.***

SUMMARY

Software Quality Assurance and Program Management Professional with 15+ years of experience leading complex Client Server, Web, ERP/CRM packages (SAP R/3 4.x-4.7, ECC 6.0 HR/FICO/MM/SD/PI/CRM/Retail POS, Siebel 7 Oracle-11i Ebusiness suite,.x, 8.0 CRM), multi-platform (M/F, AS/400, Sun, Windows) applications utilizing QA/PM best practices and HP/SAP test automation tools.

• SQA management experience with Enterprise Level Web B2B/B2C/SOA Applications, Middleware Interfaces (SAP PI/Weblogic/RossettaNet), Data Warehouse, and Ecommerce web sites: officedepot.com, store.motorola.com, BSDnet.com, Mortgage.com, UPS/Track.com

• Industry experience - Retail, Ecommerce, Distribution-Supply Chain, Automotive, Manufacturing, Transportation, and Banking (Mortgage) applications using leading edge software test automation tools in RAD and software project lifecycle environments (e.g., PMI, ASAP, RUP, Agile, Waterfall).

• Performance Test Methodology and Test Automation Architect

SOFTWARE CONFIGURATION MANAGEMENT / TESTING TOOLS

HP Mercury’s WinRunner-Web/TE (6 Years), Quick Test Pro (5 Years), SAP TAO (3 Years), Load Runner (7 Years) Winsock/HTTP-Web/SAP/Oracle-ERP-CRM/Siebel, Quality Center/TestDirector (8 Years); IBM Rational – Clear Quest/Clear Case (3 Years), SQA Robot (3 Years), MS Project (6 Years)

PROFESSIONAL EXPERIENCE

KFORCE (TYCO/CONTRACTOR) – Princeton, NJ JUN 2012 – PRESENT

SAP/Web Test Manager - (ECC/CRM/Workday HCM)

• Managing SAP (ECC/CRM) and Workday (HCM) Global implementations in multiple waves (APAC/Americas/Asia/EMEA) leveraging Onshore/Offshore QA resources

• Defined SAP Program Level Test Strategy leveraging Quality Center BPT Framework for future TAO implantation

• Created Workday (HCM) Test Strategy utilizing Regional Test Resources (ASPAC/ASIA/EMEA/Americas) for multii-wave implementation

• Evaluating Selenium Test Automation Framework for SaaS Workday solution (ADOBE Flex form UI)

CGSONLINE (KPMG/CONTRACTOR) – Woodcliff Lake, NJ OCT 2011 – APR 2012

SAP/Web QA Manager - (ECC/CRM/SRM/Ecommerce/Messaging) -

• Leading new SAP, Java, and .Net comlex global implementation in multiple regional waves (APAC/Americas/Asia/EMEA) utilizing Onshore/Nearshore/Offshore QA resources (40+) that utilizes General Template approach

• Developed SAP Program Test Strategy addressing all Functional Tracks (ECC-FICO/HCM/SD/BW; CRM-EM/C&O; MRS) includes extensive Performance Test with 10,000 concurrent users

• Defined streamlined QA Test Processeses for delivering new projects and Production Support Applications with rapid iterative Build & Test cycles

• Developed Quality Center Test & Remedy Integration for N+1 SAP landscape for Hypercare Suport for Go-Live to track product quality and test suite effectiveness

• Developed and implementing a Test Automation Strategy focusing on delivering SAP TAO (SAP GUI) & QTP BPT (EP) hybrid frameworks for improved maintainability of automated regression test suites of GUI, Portal, Web, and Web Services applications

• Developing Regional Test Plans and User Acceptance Criteria with SAP Solution Architects and Business Track Leads

TEKPARTNERS (CITRIX/CONTRACTOR) – Coral Springs, FL MAY 2011 – SEPT 2011

SAP QA Manager- (MSS PORTAL)

• Led global SAP MSS Test project responsible for coordinating QA resources for production readiness and Hypercare (Production Support)

• Implemented an iterative SAP Test process for incremental builds of MSS Portal functionality includes muiltiple concurrent tracks and test cycles

• Developed System Test Plans and Performance Test Plans to address the project test scope

• Coordinated Performance Test, Stress Test, Master Test Data, System Monitoring of the MSS Portal Architecture includes SAP GUI backend transactions

• Manage large global User Acceptance Test consisting of various GEO locations

• Completed Test Automation POC for improving future automated regresson test suites

COGNIZANT TECHNOLOGY SOLUTIONS – Teaneck, NJ JAN 2011 – AUG 2011

ERP Program Manager (SAP)

• Build SAP Test Center of Excellence (TCOE) for clients focusing on delivery of Test Services based on manual and automated test best practices

• Manage and enhance strategic accounts by providing improved test processes that reduce test cycles while improving test coverage via test automation frameworks for ERP (SAP), Web, and Mobile Applications

• Conduct Client assessments to gauge test process and QA improvements to deliver cost effective test solutions utilizing a dual shore resource model

• Direct team of Test Competency of QA Test Managers, Performance Test Engineers, Test Automation Developers, and Test Analysts

• Oversee Quality Center / SAP TAO and/or custom Test Automation frameworks (QTP) for Web / Web Services and SAP Applications

• Prepare estimates and present client proposals at Sr. Management levels for new business development opportunities

• Manage Client engagements by providing status on overall activities and metrics of testing services within the Global Test Competency

TBC (IT SHARED SERVICES) – Palm Beach Gardens, FL APR 2009 – JAN 2011

SAP/Ecommerce QA Manager

• Established SAP QA group utilizing Dual Shore resource model focusing on revenue generating Enterprise level SAP ERP (HR/FICO/MM/SD/Retail, ESP-ESS/MSS), B2C/B2B, Retail POS (1400 Locations) and JDE ERP Applications in Windows and Linux test environments

• Developing TCoE to address independent testing of critical applications utilizing a dual shore resource model for improved test coverage in an Agile/PMI project driven environment

• Justified and implemented HP Mercury suite of test tools (Quality Center, Quick Test Pro, Load Runner, SAP TAO) resulting in productity and improved team collaboration returning 400% ROI

• Managing critical business projects for new retail SAP Retal POS, B2B/B2C (.NET/Java) Ecommerce initiatives utilizing Quality Center Driven test process and Test Automation

• Coordinated large new Regional POS Beta/Pilot Test Program with over 1,400 Locations; managed quarterly releases of existing POS solution (Setup Simulated Store Lab included all Devices/Peripherals)

• Highlighted quality and test project visibility for “Go/No Go” production launch decisions utilizing Enterprise Defect Tracking and Functional Coverage Test Reports

• Automated 75% of manual test cases for SAP HR/FICO (TAO R/3), HR Portal & Web B2B retail applications resulting in reduced test cycles while delivering improved quality

• Manage SAP Yearly Support Pack/Enhancement Pack Upgrade projects utilizing Quality Center and SAP TAO products that reduced test cycle durations, resource requirements, and expedited Production delivery schedules

• Managing Load Runner Performance Test benchmarks for compliance with established SLAs for B2B/B2C (Web), SAP (ESS/MSS Portal, R3), JDE applications that improved server capacity and identified performance middle tier architecture constraints

TEKSYSTEMS (MOTOROLA) – Sunrise, FL NOV 2006 – APR 2009

Test Services Manager (SAP/Oracle 11i EBS/CRM/Ecommerc/Web)

• Manage Onshore/Offshore resource model that supports software testing of Oracle 11i ERP/CRM, Siebel 8.0 CRM, Ecommerce, Enterprise Web applications (.NET/Weblogic), Supplier Middleware Interfaces (Java Weblogic/RosettaNet) in Windows, Unix, and Linux Server QA test environments

• Implemented Test Center of Excellence Competency that provides global “Managed Test Services” involves assessing and providing Manual, Automated, and Performance Test Activities

• Lead-Enterprise/Global level SAP ERP, Oracle 11i EBS/ERP/CRM and Web (.NET/Weblogic) projects using a methodology based on CMMI “Verification/Validation–Project Mgt/software test” best practices

• Manage large team member projects (SAP/Oracle ERP Upgrades) from planning (Requirements, Business Case-ROI) thru post implementation phases utilizing various offshore resource vendors

• Implemented Test Automation program for SAP ERP (HR), Web, Oracle 11i, and Siebel applications; Reduced the testing life cycle by 30% via automated Keyword framework/Data-driven QTP Script architecture

• Ensured CMMI Level 2/3 compliance were adhered via formal project management, test process and standards

• Ensure integrity of SOA (Oracle/.NET/Weblogic) architectures by coordinating Performance Test activities utilizing LoadRunner/PerformanceCenter (Oracle 11i//Siebe/AJAX/Web/.Web Services)

SOUTHERN WINE & SPIRITS – Miramar, FL SEP 2005 – OCT 2006

SAP QA Manager

• Responsible for managing QA department consisting of Onsite/Offshore QA resources to support three test teams: SAP ERP Enterprise (FICO/MM/HR/WM/SD) and Supply Chain business applications (OTC warehouse/distribution), Ecommerce, and Web Services (.NET, ESB)

• Introduced Managed Test Services with onshore/offshore resource model that improved resource allocation/application coverage while reducing IT Application costs.

• Established formal test process and procedures utilizing Mercury TestDirector that improved QA project progress visibility, status reporting, Defect metrics, and production readiness.

• Acquired the HP Mercury test tool suites (QTP-Test Automation; LoadRunner for Peformance) for QA/Development teams that improved productivity, communication, and collaboration.

• Coordinated complex 500 Vuser Load Test (Web Services-SOAP, Web-HTTP), Performance Test and Server Capacity Test to establish benchmarks while improving architecture.

• Directed SAP 4.6B/ECC 6.0 new implementation (FICO/MM/HR), OTC Supply Chain & HR rollouts across functional projects consisting of large delivery teams.

PROJECT MANAGER/STRATEGIC CONSULTANT - FL APR 2004 – SEP 2005

Clients – Motorola, ChoicepointPRG, ABN AMRO / Mortgage.com

• Responsible for evaluating QA/SCM processes, procedures, and test tool implementation strategies (Test Director, QuickTestPro, LoadRunner, RequisitePro) to ensure best practices and provided test process improvement initiatives in .NET, JAVA (Websphere, Weblogic) Web Client Server, AS/400, SAP HR, Oracle 11i ERP/CRM, SAP (ERP-HR/FICO/MM/SD) and M/F environments.

• Led company-wide projects for ERP SAP HR/SD/FICO - supply chain, Oracle EBS (11i), and Web Client Server B2C/B2B (.NET, Java) projects including Data Warehouse

• Coordinated onshore/offshore QA Test resources for Test Planning/Execution/Defect Tracking for projects and quarterly releases utilizing AIM/ASAP/PMI methodologies

• Managed Load/Capacity Test using LoadRunner multi-protocols (Web Services/Web) to fine tune architecture performance and establish benchmarks.

• Recommended Mercury test automation strategies (Framework Libraries) that improved validation and test process repeatability

JM FAMILY ENTERPRISES, INC. – Deerfield Beach, FL JAN 2001 – MAR 2004

QA Manager

• Established Software QA Test Organization; adopted and deployed Mercury Test management suite to address the need for a formal process and test automation strategy in a .NET and Java (Websphere, Weblogic) Web Client Server environment.

• Responsible for ensuring the quality of e-business (B2B) initiatives and vehicle supply chain applications from project inception through implementation utilizing PMI/AIM methodologies

• Coordinated business partner end-to-end testing for consumer loan processing and credit bureau interfaces for FICO score verification.

• Defined Change Control process via Test Director Procedures to facilitate the PMO Change Management process, Requirements Entry, Test Case Planning/Execution, Defect Tracking and process improvement activities for the organization.

• Improved architecture performance by implementing iterative LoadRunner Load Testing of Web applications/Web Services (EAI JAVA Weblogic Middleware).

• Coordinated testing of major ERP solutions (Lawson-Financials, Oracle 11i Ebusiness, PeopleSoft HR) and Data warehouse projects for the enterprise.

• Implemented WinRunner-QuickTest Pro test automation program not only for regression testing but also for Production Data entry tasks that improved business productivity.

OFFICE DEPOT – Delray Beach, FL MAY 1997 – DEC 2000

Sr. Development Manager

• Established Ecommerce QA department for testing program of Enterprise level Web E-commerce, B2B/B2C (WebSphere/Weblogic/Java), POS Retail Applications, OTC Applications (AS/400), Marketing Applications (Mainframe-CICS/DB2) and Middleware Web Services (SOAP).

• Acquired and implemented TestDirector (Requirements/TestPlans/TestLab/Defects) best practices

• Coordinated Usability Labs with formal scripts and video for improved customer satisfaction

• Developed Test Program for quarterly and yearly POS (1,500+ Stores) releases included extensive Beta Test dispersed by Geographical Locations

• Coordinated functional (Integration Test) and System Test for weekly releases of Office Depot.com included verifying complex catalog database.

• Coordinated release schedules consisting of content management, requirements gathering, UI/navigation, and component changes for all customer based and business partner sites.

• Ensured architectura/major component changes did not degrade performance via execution of comprehensive LoadRunner Performance/Capacity Load Test for WebSphere/Web Applications.

• Designed Data Warehouse/Business Objects test strategies for Datamarts validating Logical Designs and ETL processes via Source/Origin Data quality.

UNITED PARCEL SERVICE (UPS), Mahwah, NJ JUL 1990 – MAY 1997

Project Leader

• Established the organization’s first software quality assurance and test automation organization responsible for Mainframe (CICS/DB2), Client Server, and Web Applications

• Managed Product Assurance department responsible for Development and Test Automation of Customer Automation products.

• Oversaw several major strategic and cross-functional commercial quality products (MaxiShip, UPS Online Manifest Client Server, UPS Web Package Tracking, MaxiTrac TotalTrack, and Electronic Software Distribution) in a formal project/development lifecycle environment.

• Coordinated and successfully tested strategic Driver electronic clipboard device (DIAD) and Vehicle cellular communication applications

• Implemented an extensive nation-wide Beta Test process of commercial quality products (MaxiShip/UPS-Track)

• Managed the development of a large suite of automated test scripts that reduced Product Regression Test schedules by 25% (4 weeks) for complex Billing Applications

• Improved product delivery schedules and ensured smooth releases via extensive test automation strategies.

EDUCATION

New York University - SCE

Major: Applications Programming (15 Credits)

Commercial Programming Unlimited

Major: Applications Programming Certificate Program (45 Credits), GPA 4.0

TRAINING

Project Management Institute (PMI) – Project Management Body of Knowledge, SEI-CMMI

Quality Assurance Institute (QAI), Software Quality Engineering (SQE), Rational (RUP)

SAP ERP FICO-MM-HR-SD-POS Retail; Oracle E-Business Suite ERP/CRM (11i) Applications

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