Customer Service Sales

Elizabeth LeTourneau

** ******** ******, ********* *

Derry, NH 03038

Cell# 978-***-****

Objective: A position requiring planning, organizational and communication skills along with challenging projects.

Experience:

2010 – Present Parker Hannifin Haverhill, MA

Cutting Room Operator

• Cutting filter tubes according to size requirements for customer sales orders on

batch sheets checking filters periodically while cutting with digital calipers and

digital height gauges.

• Webber Printer for printing special labels and shipping labels for all product.

• Automatic Bagger and Laser Printer for filters requiring size and date codes.

2005- 2010 Clare Corporation Beverly, MA

Clean Room Fab Operator

• Responsibilities: include particle WIZ checks on all the testing equipments and acid Baths. Filling all Acid Sinks Sulfuric and Buffered Enchanted 7:1. Running all the machines keeping lots running according to the MES with all HOT LOTS Prioritized first.

• Data entry into the Synergy2 Operator Software for limits. The number calculated is on a pass / fail code from the pre and post reading data, then labeled accordingly.

• Idle for manufacturing to proceed, on hold for Engineering when limits are too high or low, and technicians for electrical or other faulty mechanical problems exist.

• When machines have a problem or fail particle wiz testing Machines are placed on a down sign and reason why on the MES for Technicians or engineering to fix.

• Machines currently running : STS ICP Etcher, AMAT Precision 5000 Etcher, Nanospect AFT tests on Oxide Silicon and Thin Oxide on Silicon less than 20 readings, PRS 3000 Wet Solvent 250 Sink , Plasma 901E Tegal Dry Strip for Nitride and Poly Lots, Boe , and Sulfuric Wet Sink, Matrix Dry Strip, Solid State 3300 Metal Etcher for Metal Lots.

• Inspecting Lots before and after acid baths and all dry etching.

2003-2005 Resource Connection/ Bostik Middleton, MA

Manufacturing Tightwinder

• Responsibilities include: following and filling out the batch sheets to Customers specifications.

• Printing Labels and Bar Codes for the finished products.

• Drive Fork Truck and Hand Trucks for moving products.

• Wrapping up completed product for shipping on pallets and moving to shipping area.

2001-2003 National Triboloy Services Peabody, MA

Customer Service Representative

• Responsibilities include data entry of samples and printing batch sheets daily.

• Consulting with the Analysts and Manufacturing Lab with priorities and sample problems.

• Scan and filing paperwork for data transfer to Customers by email and fax.

• Standardize the Spectra and Viscosity Equipment every morning for lab testing.

• Contacting Customers with Sample problems or information not given to process the samples appropriately.

2000-2001 Axya Medical Beverly, MA

Material Handler, Shipping & Receiving Coordinator

• Receiving all items from UPS and FEDEX in the Macola System.

• Kitting and Supporting Manufacturing with Material.

• Performing Physical Inventory Counts.

• Purchasing and Planning Functions when Required.

• Printing Daily Reports for QC Inspections and Prioritizing Material for Production.

• Packaging all products for Shipping, shows at Convention Centers for Sales Department.

• Tracking all shipments for next day deliveries for Customers and reporting any delayed statuses to the Sales Manager.

1997-2000 Abiomed Danvers, MA

Shipping & Receiving PTO Clerk

• Responsibilities include moving daily FEDEX and UPS packages to the appropriate departments.

• Tracking Packages for Customer Service, Clinical, Marketing and Developmental Groups when required.

• Scheduling Freight pickups for Local and International Shipments with proper Licensed paperwork.

• Cycle Counting Inventory and keying all transactions in the Minx System.

• Degreasing plastic and Metal Components for Manufacturing in Freon per Mil-Standards and GMP’S.

• Preparing un-sterilized products for shipments to an outside Sterilizer Facilities. Printing serialized labels, paperwork, and packaging of each individual Blood Pump and Cannula Unit.

• Kit Picking Serialized Product for Sales Orders and Final Inspection prior to Customer Shipments

1993-1997 Picture Tel Corporation Andover, MA

Senior Stockroom / Inventory Associate

• Assisting with ISO 9001 Audits within the Inventory/ shipping Department.

• Cycle Counting which included tracking and reconciling all inventory discrepancies.

• Moving and transferring all materials to the Manufacturing and Distribution Warehouses.

• Creating Work Orders and kit picking functions for the Purchasing and Manufacturing Group.

• Shipping and Returning all MRB Material to Venders for Credit or replacements. Utilizing the ASK MANMAN and Oracle Software.

1984-1993 Alpha Industries Woburn, MA

Production Control

• Utilize ASK MANMAN Software to create and key all work order transactions.

• Printing Packing Slips, Labels and all Test Documentation for Final Inspections before shipments.

• Meetings with Purchasing and Sales for MRP and Packaged Assemblies.

• Beamlead Tester in the Manufacturing Clean Room.

1982-1984 K-Mart Danvers, MA

Cafeteria / Grill Assistant

• Set up Cafeteria with Breakfast items and prepared and cooked food

ordered by Customers Daily. Lunch and Dinner utilized the grill, steam table and the Fryolater for other orders

• Responsibilities included ringing items up on a cash register, placing food in First in First out and disregarding them when they’re time expired.

• Washing and Sanitizing Food Equipment, Stocking Dining Room Silverware, sweeping floors, running trash and empty boxes to the dumpsters and cleaning tables.

• Placing items in the stockroom also in the First in First out and when at half quantity to place on the list for ordering weekly.

• End of shift ringing out cash drawer and making appropriate change as required for next shift.

Job References

Axya Medical - Pam Burns 978 – 232 -9997

PicTureTel Corp- Mike Pridham 603- 621-1800

Bostik Corporation- Simone Roy 978-***-****

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