Customer Service Manager
Resume:
Farrukh Raja
Springfield, Virginia 22150
*********@*****.***
Objective
Seeking a position as an A&P Mechanic
Profile
Assistant manager with six years of experience working in retail industry. Self starter, motivated to produce desired results, and go beyond what is expected. Proven ability in efficient management of the shift, and leading a team of individuals to keep the store at its best. Excellent customer service skills, as well as punctual with a great sense of responsibility. Honest and truthful, with previous experience of cash handling and store deposit exceeding $3000. Diverse background and experience working with people from different cultures. Dedicated team player, team leader, as well as exceptional independent worker. Great work ethics and a keen eye for detail.
Professional Experience
Assistant Store Manager
Rite Aid Pharmacy Alexandria, Virginia May 2010-Present
• Provide excellent customer service
• Make any kind of planograms, perform cycle counts, zero counts and make store orders
• Handle and deposit large amounts of cash
• Effectively manage the shift, in presence or absence of the manager
• Open and close the store with great responsibility
• Stock merchandise on truck day every week
Shift Supervisor
Rite Aid Pharmacy Alexandria, Virginia May 2009-May 2010
• Provide excellent customer service
• Handle cash registers efficiently even at times of staff shortage
• Make planograms, perform cycle counts, zero counts and make store orders
• Handle and deposit large amounts of cash
• Effectively manage the shift, in presence or absence of the manager
• Open and close the store with great responsibility
• Check freshness on food, vitamins, and other merchandises biweekly
• Stock merchandise on truck day every week
Photo/Cash Register Associate
Eckerd/ Rite Aid Pharmacy Richmond Hwy., Alexandria, Virginia May 2006- May 2009
• Provided outstanding customer service
• Maintained front-end nice and clean
• Provided fast photo service
• Handled cash register
• Stocked merchandise
Appliance and Equipment Trainee
Thomas Edison Satellite Maintenance Alexandria, Virginia Feb. 2005- Aug. 2005
• Worked individually as well as a team member
• Maintained electrical equipments (power roof ventilation, air handler unit, exhaust fan and hand dryer)
Front-end Customer Service Associate
Wendy’s Restaurant, Alexandria, Virginia Feb. 2003 – Feb. 2004
• Worked as a team member ensuring best service for the customers
• Kept the front-end environment clean
• Took orders, and performed cash register duties
Other skills
• Excellent organizational skills
• Previous experience working with people of diverse backgrounds
• Proven ability to lead a team, as well as function as valuable member of a group
• Expert in Microsoft Word, Excel, and PowerPoint
• Fluent in speaking, reading, and writing Urdu.
Education
University of District of Columbia Washington, D.C.
Aerospace Technology certificate May 2009
Thomas A. Edison High School Alexandria, VA.
Advance Studies Diploma June 2005
Certifications
• Federal Aviation Administration (FAA) Certified Airframe & Power plant Mechanic May 2009
• Occupational Safety and Health Administration (OSHA) Certified 2005
• Electrical Level 2 Apprenticeship 2004-2005
• Electrical Level 1 Apprenticeship 2003-2004
References
Provided upon request
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