Account Manager/Coordinator

Heather ********@*****.***

Profile:

Detail-oriented and resourceful Account Manager/Sales Coordinator. Looking to further my sales experience in B2B sales by growing and maintaining existing and/or new accounts while providing excellent customer service. Able to manage a diversity of high priority projects in a fast-paced environment.

Work Experience:

Outside Sales Consultant/ Business Development Manager (salary $40,000/yr + Commission)

7/2010 – Present – Coverall Health-Based Cleaning dba Coverall of North America :

Gaithersburg, MD with Assigned Territory of Prince George’s County and

Charles County

• Generate leads and referrals through prospecting, cold calling and networking

• Identify customers’ needs and educate them on the importance of proper cleaning for a healthy work environment

• Meet and exceed monthly sales expectations by acquiring small to large sized businesses within an assigned territory.

• Provide customer service follow-up and communicate with Field Consultants to make sure accounts are properly serviced

Wholesale Sales and Special Projects Manager (salary $45,000/yr)

02/2006 – 5/2007 - Classic Sleep Products : Jessup, Maryland

• Maintain various National accounts by providing customer service, order entry and freight/billing issues. Follow orders from beginning to end.

• Up-sell accounts and train on new products.

• Evaluate new customer accounts and assign credit terms, discounts and other incentives as needed.

• Participate in training of outside sales representatives on product features/benefits.

• Create various marketing materials – tri folds, posters, training manuals, information sheets and other projects as needed.

• Organize trade shows as well as local training sessions.

• Provide administrative support to various levels of management.

• Provide a positive link between our wholesalers and end users by handling customer service issues as well as manufacturer warranty issues.

Large Account Specialist (salary $45,000/yr)

06/2005 – 2/2006 – PEAK Technologies : Columbia, Maryland

• Manage daily sales activities for large existing customers of PEAK that require special handling regarding order placement and day to day account activity management.

• Functions include direct quoting of product to customers, order placement and follow-up, daily interactions with field reps, high-level customer support to ensure sales retention and potential business growth, resolution of issues revolving around order placement, and shipping, invoicing and pro-active sales calls.

• Responsible for working with field rep for further account penetration (including cross-selling, up-selling and outbound call activity to penetrate specific area of the company).

Inside Sales Representative/Marketing and Assistant (salary $37,000/year)

04/2004 – 06/2005 Classic Sleep Products : Jessup, Maryland

• Maintain various key accounts by providing customer service, order enter and

freight/billing issues.

• Contact established accounts as well as potential accounts about placing orders.

• Participate in training of outside sales representatives on product features/benefits.

• Organize trade shows as well as local training sessions.

• Maintain inventory of remote warehouse – product in and out.

• Maintain media schedule and issue editorial information to various trade publications.

Account Manager - Logo Apparel (salary $35,000/year)

4/2003 - 2/2004 FastLogo @ Office Depot, Severna Park, Maryland

• Responsible for establishing and expanding new pilot program in the Baltimore

area for Office Depot.

• Target store customers as well as call on other area businesses for their Logo apparel needs. Services included Embroidery/Screen Print as well as logo design.

• Assist in the training and hiring of other area Account managers.

• Assist store manager in the planning of store events as well as market the new services to the local Chamber of Commerce.

Area Sales Representative (salary $38,000/year)

9/2002 - 4/2003 Samsonite Luggage, Based in Warren, RI – worked from home office

• Manage various independent accounts selling new product and tracking orders.

• Service and merchandise national accounts located in local malls.

• Train sales associates on the benefits and features of products.

• Grow and maintain sales levels of accounts with new product as well as add-on services.

Market Supervisor (salary $32,000/year)

11/2001 - 1/2002 ACNielsen, Based in Fond du Lac, WI - worked from home office

• Oversee a market of 20 Data Collection Associates.

• Monitor the quality of the data they collect by using various status reports. (some provided by company and others that I developed)

• Complete mandatory/routine validation reports on each associate.

• Make various trips to the stores in our samples to maintain relations with

managers and to meet with the associates.

• Approve and control payroll and mileage on a weekly basis.

• Daily travel in the Baltimore and surrounding areas, some of Delaware and Pennsylvania

Sales Coordinator (salary $28,000/year)

3/1998 - 11/2001 Culligan Water, Edgewater, MD 21037

• Oversee daily scheduling of salesperson’s appointments, process paperwork and calculate commissions.

• Schedule appointments for sales reps from call-in as well as walk-in customers.

• Contact existing customers and sell extended warranty service, salt delivery and or bottled water delivery.

• Assisted in developing and maintaining regional database for lead tracking and commission purposes.

• Responsible for developing month-end summary reports for all offices in the region.

• Work on special projects for Marketing manager and Regional manager.

• Organize trade show schedules, special events and sales recognition rallies.

• Track and maintain special direct-mail programs.

Education

5/1998 University of Baltimore: Baltimore, MD, Maryland – Bachelor’s in Marketing

6/1994 Anne Arundel Community College : Arnold, MD – Associates in Retail Management

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