Customer Service Administrative Assistant
Resume:
Tracy A. White
Atlanta, GA 30331
***********@*****.***
JOB OBJECTIVE: Seeking a position as an Administrative professional with a company that offers a vast array of learning opportunities, challenges, and growth potential.
PROFESSIONAL EXPERIENCE
Administrative Assistant, Temporary Solutions, Fredericksburg, VA, 11-2005 – 10-2010
• Served as receptionist answering and directing calls and welcomed visitors.
• Prepared and review documents, reports, spreadsheets, presentations.
• Collected and compiled data for specialized reports and presentations.
• Entered, updated, and retrieved text or data from computer files.
• Processed incoming and outgoing mail; prepared or coordinated preparation of mailings including copying, collating, labels, letters, postage and envelopes
• Scheduled appointments, arranged meetings, and maintained calendars as necessary.
• Made travel arrangements and prepared necessary forms.
• Maintained a high level of confidentiality and security regarding corporate and personnel information and documents.
• Communicated effectively and efficiently orally and in writing with staff and clients.
• Regularly exercised discretion and independent judgment in making decisions regarding projects.
• Supported staff with supply, organizational, and technology requests.
• Maintained time and attendance reports for office.
Data Entry Operator, AARP, Lorton, VA, 11-2005 – 05-2008
• Worked in Call Center environment answering large volume of phone calls.
• Entered customer orders for supplies using JD Edwards Data Entry system
• Resolved issues with irate customers
Inventory Specialists, WIS International, Woodbridge, VA, 06-2004 - 12-2005
• Managed Inventory Specialists conducting inventories within department stores;
• Interacted with District/Store Managers concerning procedures, problems and solutions related to the inventory process;
• Motivated and supervised clerks to establish required production, provide a safe working; environment for employees, and ensure smooth operation of inventory; and
• Operated equipment for capturing and processing data, and generated reports for Managers.
Clerk, U.S. Postal Service, Merrifield, VA, 02-1995 to 12-2002
• Operated mail processing equipment for sorting and processing large volume of mail; and
• Keyed images of mail pieces to properly sort mail to location.
Secretary, Drug Enforcement Administration, Arlington, VA, 06-1991 to 05-1994
• Answered, screened and directed calls and relayed complete messages;
• Collected, reviewed, sorted and distributed incoming mail to appropriate divisions;
• Produced documents using word-processing applications (WordPerfect);
• Established and maintained administrative, suspense and record files;
• Made travel arrangements for supervisor and staff preparing documents and obtaining reservations;
• Maintained supervisor's calendar and scheduled appointments when requested;
• Scheduled for meetings & conferences such as reserving rooms and providing materials, equipment, etc., and
• Processed time and attendance reports electronically adhering to agency regulations.
Secretary, Department of the Navy, Suitland, Maryland, 03-85 to 06-90
• Responsibilities included answering phone system;
• Collecting, Screening (recording suspense dates) and distributing mail to departments;
• Corresponded with departments to ensure completion of suspense items.
• Prepared training and travel forms (advances & reimbursement), recording appropriation data;
• Served as timekeeper liaison for command;
• Maintained Library of Naval Regulations and requested revisions according to guidelines;
• Entered data using financial management system;
• Established and maintained numerical filing systems in accordance with Naval Regulations;
• Prepared documents ensuring proper formatting and grammar in accordance with Naval Correspondence Manual.
EDUCATION
Strayer University, Woodbridge VA, B.S. in Accounting - June 2012
Southern High School, Harwood, MD, graduated - June 1983
OTHER SKILLS AND ABILITIES
• Proficient in MS Office Outlook, Word, Excel, Powerpoint, Adobe Acrobat
• Ability to perform multiple tasks simultaneously
• Extremely motivated and a fast learner.
• A team player with ability to work independently or as part of a group
• The ability to work in a fast-paced, deadline driven environment with little supervision.
• Strong organizational skills
• Pays Attention to Detail
• Excellent oral and written communication skills
• Familiarity with multi line phone systems
• Ability to work with confidential information
• Great Customer service and Data Entry skills
• Excellent typing speed (70 - 75 wpm)
References Available Upon Request
Contact this candidate