Access Control Customer Service
Resume:
JOSEL D. HOLT
Somerset New Jersey
**********@*****.***
OBJECTIVE: Seeking a challenging position as a Security Systems Engineer that would utilize my Computer Information Systems, PC Repair, networking and technical support skills and will foster growth opportunity.
EXPERIENCE
Service Tech III/Installation 01/2011-02/2012
North American video Pearl River, New York
Commercial integrated security systems installer and service technician
Program and upload security software utilizing Windows based operating systems
Program IP addresses into alarm panel and DVR
Test communications through Fiber optic network systems, router and HUB
Service and install Honeywell, keyscan, software house and American Dynamic systems
Service Tech 07/2010- 01/2011
Stat-Land Security Staten Island, New York
DUTIES AND EXPERIENCE:
Commercial security installation & Fire Systems service
Serviced home security authorized equipment in customer homes and businesses
Performed all aspects of system installation including running wires, terminating devices, making up control panels installing of all cabling, conduits & backboxes required to support access control, CCTV, and intrusion system installations including any other tasks necessary to install the system
Designed layout of the systems utilizing thorough knowledge of the equipment and its capabilities
FIELD ENGINEER (INTERNATIONAL) 12/2008 – 2/2009
4D SECURITY SOLUTIONS, INC. SOUTH PLAINFIELD, NEW JERSEY
DUTIES AND EXPERIENCE:
Commercial integrated security systems installer and service technician
Program and upload security software utilizing Windows based operating systems
Program IP addresses into alarm panel and DVR
Test communications through Fiber optic network systems, router and HUB
Service and install CCTV, Fence Systems within many International Airports
Configure and integrate Lanel Card Access Systems, Radar, CO-10 and C0-30, PTV, VMD camera equipment
CUSTOMER CARE ASSOCIATE 3/2008- 12/2008
VONAGE HOLMDEL, NEW JERSEY
DUTIES AND EXPERIENCE:
Handled customer calls providing exceptional customer service
Provided technical support utilizing understanding of computer hardware, routers, switches, and hubs
Troubleshoot and provided appropriate solutions to customer; and
Provided hands-on support to set up a broadband home/office network
SERVICE TECHNICIAN 8/2007-2/2008
PROTECTION ONE PINE BROOK, NEW JERSEY
DUTIES AND EXPERIENCE:
Commercial security installation & Fire Systems service
Serviced home security authorized equipment in customer homes and businesses
Performed all aspects of system installation including running wires, terminating devices, making up control panels installing of all cabling, conduits & backboxes required to support access control, CCTV, and intrusion system installations including any other tasks necessary to install the system
INSTALLER 8/2006- 6/2007
NAVCO SECURITY SYSTEM SOUTH PLAINFIELD, NEW JERSEY
DUTIES AND EXPERIENCE:
Commercial security installer
Supervised teams of 2-4 installers
Installed integrated security systems
Programmed and uploaded software
Programmed IP addresses into alarm panel and DVR
Tested communications through Fiber optic network systems, router and hub, Serviced and install CCTV
Read Blueprints and Layouts
Installed DMP, Bosch (Radionics), GE (Dedicated Micros, Intellex, Sensormatic Equipment
INSTALLATION TECHNICIAN 6/2005- 6/2006
BRINKS HOME SECURITY SOMERSET, NEW JERSEY
DUTIES AND EXPERIENCE:
Serviced home security authorized equipment in customer homes and businesses; Perform all aspects of a system installation including running wires, terminating devices, making up control panels, installing of all cabling, conduits & backboxes required to support access control, CCTV, and intrusion system installations including any other tasks necessary to install the system
Assisted in the promotion and sale of extra equipment; and
Coordinated with NSC personnel by telephone to adequately test completed system and initiate account in customer database
HIGH VOLUME FIRE & SECURITY INSTALLER 1/2002 – 2/2005
TYCO/ADT TOTOWA, NEW JERSEY
DUTIES AND EXPERIENCE:
Performed all aspects of a system installation including running wires, terminating devices, making up control panels, installing of all cabling, conduits & backboxes required to support access control, CCTV, and intrusion system installations including any other tasks necessary to install the system
Installed appropriate devices; dismantle and reconstruct equipment as required
Follow proper schematic wiring diagrams and hook-up procedures
Installed Interactive Central Station Video; Intercom Systems, Fire, Burglar & Emergency Alarm Systems
SPLICER 2/1999-1/2002
TYCO UNDERSEA CABLE SYSTEMS CLARK, NEW JERSEY
DUTIES AND EXPERIENCE:
Spliced and fused fiber optic wires using a number of computer and technical equipment
Build repeaters to enhance the signal to send information over the Internet
Utilized 980 technology lasers for undersea repeaters
Tested and measured electronics using broadband light sources, LEDs, semiconductor lasers and optical fibers, and their drive circuits; photodetectors (diodes, APDs, PMTs) and related circuits; in high speed operation (several 100 kHz)
Interface sources and detectors to data-acquisition boards;
Handled, prepared, and applied connectors to optical fibers and fiber bundles
Prepared efficient optical coupling mounts for injecting light into optical fibers and optical fiber bundles from LEDs
Worked with lightwave multimeters; digital oscilloscopes; pattern generators, temperature chambers, and optical heads
Tested and manufactured Tyco Global Network optical systems
Designed layout of the systems utilizing thorough knowledge of the equipment and its capabilities
EDUCATION
Devry University
North Brunswick, NJ
Major: Computer Forensics – Computer Information Systems
Associate of Science -- Graduation
June 2010 The Cittone Institute
Edison, New Jersey
PC Repair, networking and technical support
Certificate
August 1999
TECHNICAL SKILLS
Software: Windows, Microsoft Office 95, 98, 2000, ME, NT & XP, Novell NetWare,C#,RedHat and Lotus.
Hardware: I/O Boards, hard-drives, video card, sound card, internal modem, CD-ROM drives, ISA & EISA bus, Intel 386, 486, and Pentium Processors 1 – 5.
SPECIAL SKILLS
CPR/First Aid Certification and Hazardous Materials Certification, KeyScan Access Control Certification
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