Award-Winning Customer Service

Urb. Vista Azul

Calle ** BB*

Arecibo, PR ***** 939-***-**** 787-***-****

****************@*****.***

Hannah Porter

Objective

Award-winning highly accomplished and motivated Customer Service professional with proven track record of rapport-building, resourceful problem-solving and communication skills

Experience

2007- 2008 Affiliated Computer Services, Inc. Niagara Falls, NY

Customer Care Senior Assistant

 Provide Financial Aid Administrators assistance with the federal Common Origination and Disbursement (COD) system for the federal Pell grant programs and Direct Loan

 Research Federal Student Aid (FSA) questions.

 Explain the Direct Loan process to parents/borrowers.

2006-2006 Precision Response Corporation Miami, FL

Reservations/Sales Agent for Hotels.com

 Greet customers in a courteous and professional manner using procedures set by Sales Department.

 Clarify customer requirements and confirm understanding of requirements

 Maintain basic knowledge of products, pricing, promotions, procedures, and other important issues

2005-2006 Best Buy Miami, FL

Merchandising Specialist

 Ensure departments are continually stocked and replenished.

 Confirm the implementation of special projects are accurate and timely.

 Create a customer experience that builds a lasting impression.

2004-2006 Michael's Arts and Crafts Miami, FL

Price Integrity Coordinator

Responsible for the overall pricing, UPC and shelf label maintenance within the store.

Reviews the “Price Change Events” daily in the system and prints new price changes and shelf labels.

Education

2008- Current Western Governors University Salt Lake City, UT

Information Technology-Software

2005- 2005 Robert Morgan Educational Center Miami, FL

 Certified Nursing Assistant

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