Urb. Vista Azul
Award-winning highly accomplished and motivated Customer Service professional with proven track record of rapport-building, resourceful problem-solving and communication skills
2007- 2008 Affiliated Computer Services, Inc. Niagara Falls, NY
Customer Care Senior Assistant
Provide Financial Aid Administrators assistance with the federal Common Origination and Disbursement (COD) system for the federal Pell grant programs and Direct Loan
Research Federal Student Aid (FSA) questions.
Explain the Direct Loan process to parents/borrowers.
2006-2006 Precision Response Corporation Miami, FL
Reservations/Sales Agent for Hotels.com
Greet customers in a courteous and professional manner using procedures set by Sales Department.
Clarify customer requirements and confirm understanding of requirements
Maintain basic knowledge of products, pricing, promotions, procedures, and other important issues
2005-2006 Best Buy Miami, FL
Ensure departments are continually stocked and replenished.
Confirm the implementation of special projects are accurate and timely.
Create a customer experience that builds a lasting impression.
2004-2006 Michael's Arts and Crafts Miami, FL
Price Integrity Coordinator
Responsible for the overall pricing, UPC and shelf label maintenance within the store.
Reviews the “Price Change Events” daily in the system and prints new price changes and shelf labels.
2008- Current Western Governors University Salt Lake City, UT
2005- 2005 Robert Morgan Educational Center Miami, FL
Certified Nursing Assistant