Customer Service Medical Assistant

Dewan Shockley

objective

To obtain a position in the medical field with opportunities for advancement.

Experience

Jan 2007- Aug 2008 T-Mobile

Tech Support Rep

Assisting customers with cell phone, data device,

and router installation and repair

Aug 2005-Nov 2006 (Manpower) IBM

Teleservices Rep

Assisting customer and technicians with inquiries.

Assigning service calls to technicians.

2003-2004 Alliance Data Systems Dallas, Tx

Customer Service Representative

Explaining customer billing

Upselling products and services

Enrollment of new electricity customers

2001-2003 Texas Instruments (Volt) Dallas,Tx

Wafer Fabricator

Assembly of microchips for various Texas Instrument products

1993-2000 Tri-City Hospital Dallas, Tx

Certified Medical Assistant

Phlebotomy, Collecting labeliing of blood and urine specimens, hematocrit, data entry, ten key, front office, prepping patients, consultant(to explain perscriptions),ICD-9 coding

Education

1992-1993 National Education Center Dallas, Tx

Medical Assisting

Business Administration

Interests

Star gazing, Gardening, computers, music.

**************@*******.***

1615 John West Rd• Dallas, Tx 75228 • 972-***-****

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