Customer Service Sales

Monique S. Martin

**** *. **** **., *******, IL *0649

773-***-****

Objective:

To obtain a position that will enable me to utilize my skills. I welcome the opportunity to discuss position of General office/Receptionist. I bring a diverse background to the position. Coupled with eagerness to learn, I stand ready to make a considerable contribution to your department.

Education:

2011~Present Roosevelt University

Studies: Paralegal

2005~2006 Robert Morris University

Studies: Paralegal & Criminal Justice

1989~1992 Harold Washington Jr. College

Studies: Criminal Justice / Early Childhood Development

Experience

2008~2010 United States Postal Service, Mail clerk

. Processed mail for delivery to individual customers

. Operated electronic letter-sorting machines that sort out-going mail

2001~present Marshall Field’s & Company / Macy’s, Loss Prevention/Customer Service

. Ranked the highest female investigator in the region for three years

. Shoplifting Apprehensions

. Check & Credit Fraud Investigations

. Internal Theft

. Process Felons for the Chicago Police Department

. Works with sales associates to insure proper apprehensions

. Operates Surveillance Systems and (CCTV) . . Operates Office Equipment such as PCs, Fax & Copy Machines and Loronix

. Answers calls and directs them to their appropriate destinations

. Properly dispatches information needed for daily communications and

Operation

1998~2001 Marshall Fields & Company, Guess Jeans Specialist/Customer Service

. Assisted customers in wardrobe selections

. Made suggestions on add-on products

. Maintained an organized and accurate list of clients

. Provided excellent customer service

. Set store displays and visual presentations

. Maintained and operated fittings in a timely manner

. Worked under Merchandise Coordinators to insure proper

Presentation for the target market

1994~1998 Carson Pirie Scott & Company, Sales Associate/Customer Service

. Organized and Supervised Department areas

.Assisted customers in wardrobe selections

. Informed customers about in-store events

. Greeted customers in a friendly and timely manner

. Processed transfers to other stores

. Helped train new employees

. Maintained opening and closing procedures

. Processed checks, cash and new credit accounts

Skills MS Word, Excel, and Power Point. Excellent Verbal & Written Skills, Possess a high commitment level to helping and servicing people, Highly Energetic

References: References available upon request

Contact this candidate