Customer Service Medical

jennifer nowak

***** **** ** ** ******, MN ***** ***********@*****.*** 763-***-****

MEDICAL TRANSCRIPTIONIST

SUMMARY OF QUALIFICATIONS

Trained in medical transcription. Effectively able to communicate complicated concepts in an understandable manner. Highly self-motivated.

Persuasive, with ability to communicate effectively with culturally diverse audience.

Understand and adhere to confidentiality; enjoy new challenges.

Strong understanding of business operations; owned and operated a business.

Computer skills include MS Office Suite, QuickBooks, payroll, receivables and payables, software backups.

Education And Training

medical transcription diploma

penn foster college Scranton, PA

Professional Experience

loan officer/processor June 2008 – May 2010

home savings of america Burnsville, MN

Worked one on one with customers to provide needed financing. Put them in programs to best suit their individual needs.

Met all goals in keeping customers happy, resulting in many referrals.

owner/president September 2002 – October 2007

regional mortgage group, inc. Clear Lake, MN

Began business from ground floor, performed all aspects of mortgage originating.

Ran DU and LP; worked all files from beginning to end; worked individually with clients, most of whom were referrals.

Trained personnel to help them work well with clients; trained them in proper understanding of the job.

Worked with all mortgage insurance companies.

Gained complete Web underwriting/AUS experience after it became available.

assistant MANGER June 1996 – August 2002

home net mortgage Saint Cloud, MN

Began as a Processor and Mortgage Consultant. Worked an average of 80 to 150 deals per month for the company and personally about seven deals a month.

Worked directly with customers from beginning of loan application process to end doing all needed steps. Followed up utilizing outstanding customer service skills.

affiliations

Day Care Center Volunteer

Lion’s Club

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