Project Manager/Network Engineer

Smitha Reghulal

PO Box ****,

Sharjah, UAE

Mobile: +971-*********

Email: *********@*****.***

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Professional Summary

 Having 6 years of experience in Networking, Servers, Hardware & Systems field.

 Cisco (CCNA) and Microsoft (MCSE) Certified Professional with ITIL v3 Certification.

 Having Experience in the highly sensitive industries like Aviation & airlines, IT Solutions etc.

 Presently Designated as “System Administrator (IT)” with ARINC Incorporated, Dubai, U.A.E.

 Significant experience in Aviation Industry Customer Service & Support.

Employment Summary

Organization Band-Sub band/ Designation Duration

Arinc Incorporated System Administrator Sep/2007---Till Date

Time Technologies Ltd. India System Administrator Aug/2005---Aug/2007

Cyber prism Ltd. India IT Support Tech Aug/2004---Aug/2005

Technical Skills

OPERATING SYSTEMS Windows XP/NT, Vista

HARDWARE Cisco series Routers,3com and Netgear & Switches,Hubs,Laptops & Workstations & Servers

NETWORK/PROTOCOLS Lan/Wan,TCP/IP,WINS,DNS,DHCP,POP3,SMTP,VPN,Ethernet

DOMAIN KNOWLEDGE Airlines and Aviation Industry

Educational Background

Degree Specialization University Year of passing

Post Graduation MCA Bharathiar University 2004

Graduation B.SC Mathematics Mahatma Gandhi University 1998

Certifications

MICROSOFT CERTIFIED SYSTEMS ENGINEER (MCSE)

MICROSOFT CERTIFIED SYSTEMS ADMINISTRATOR (MCSA)

CISCO CERTIFIED NETWORK ASSOCIATE (CCNA)

INFORMATION TECHNOLOGY INFRASTRUCTURE LIBRARY (ITIL V3)

Trainings

Sl # Title Location Organized by Duration

1 Air plan Dubai, U.A.E ARINC 2 Weeks

2 Airvue Dubai, U.A.E ARINC 2 Weeks

3 AirDB Dubai, U.A.E ARINC 2 Weeks

4 IAGS Dubai, U.A.E ARINC 1 Week

Professional Experience

Aeronautical Radio, Incorporated (ARINC), Dubai, UAE Duration: 18th Sep 2007 - Till date

System Administrator

Company profile: ARINC is headquartered in Annapolis, Maryland, USA. ARINC is a leader in high-technology engineering, providing communications, IT, system integration, and engineering solutions to our global customer base in the government, defense, homeland security, aerospace, aviation, airports, and surface transportation industries.

Website: www.arinc.com

Roles & Responsibilities

• Installing, Maintaining and troubleshooting Airline systems and Network systems ,related softwares and supporting devices in the highly sensitive environment(Dubai International Airport)which operates busily on 24 X7 basis.

• Monitoring the existing equipments like servers, PCs etc., and co-ordinating with the vendors for periodic updates like firmware, Bug removal tools etc.

• Implementing and maintaining software packages as well as network backup.

• To carryout Incident management and Problem Management according to ITIL standards.

• Managing with the vendor on timely repairs of Hardware replacement/repairs for Servers, Switches, Routers, FIDS, Led’s, GIDS without exceeding SLA.

• Maintaining the Inventory of the devices maintained by ARINC, Checking and updating the same on periodically.

• Onsite support ACARS Integrated ARINC Ground Support (IAGS) for Ethihad and Emirates Airlines.

• Responsible for DR/BC initiatives, using specialized tools like What’s up Gold, Norton GHOST, System Backup and ensuring availability of the IT Services.

• Coordinated closely with operations teams and vendors for timely closure of calls by following the Incident Management process, and meet customer expectations by ensuring timely delivery of services as per SLA.

• Worked closely with emirates computer network and design engineers with planning network design for the FIDS and other airport system.

• Involved in prestigious Terminal3 Project.

TIME Technologies Ltd. India Duration: Aug 2005 – Aug 2007

System Administrator

Roles & Responsibilities

• Installing and Configuring Operating systems including LAN.

• Be responsible for Installation and up-gradation of software and hardware, backup, troubleshoot & maintenance of networks and hardware.

• Assign Access Restrictions / Block unauthorized content for users, using system Tools.

• Monitoring the Disk spaces and Antivirus updated the status in Server on daily basis.

• Monitoring automated backup process of company’s crucial data on daily basis.

• Register new Web domains for branches and create new e-mail accounts for staffs.

• Assign data access restrictions to users based on staff’s designation & privileges.

• Install and configure servers, desktops and networking equipment & peripherals.

• Troubleshoot network, Internet and email problems for users.

• Update Anti-Virus, systems software and other software updates, when required.

• Setup user accounts and profiles for users in Domain, Local & Workgroup environment.

Cyber Prism Ltd. India Duration: Aug 2004 – Aug 2005

IT Support Tech

Roles & Responsibilities

• Installing and Configuring Operating systems including LAN.

• Troubleshoot hardware, software, network problems.

• Configured and Networked up to 30 Win XP workstations with domain controller independently.

• Responsible for resolving day-to-day technical / software issues arising out of Viruses / Trojans.

• Coordination with the vendor.

Summary of Qualifications

 Completed Masters Degree in Computer Applications.

 Good Problem Solving skills in Servers and Networking equipments

 Good computer hardware and Networking skills

 Good and Satisfactory handling of customers

 Quick learner and willing to learn new technologies

 Like to cooperate on team projects

 Worked in multiple platforms( Windows98/NT/XP)

 Good Interpersonal, Leadership and communication skills

Personal Details

Name Smitha Reghulal

Date Of Birth 23-Mar-1978

Nationality Indian

Location Dubai, U.A.E

Visa Status Husband’s Sponsorship

Email *********@*****.***

Languages Known English, Hindi, Malayalam and Tamil

Driving License 470299

Contact Numbers

Cell phone : +971*********

Home: +971********

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