Service Engineer

ANALYN ANTONIO

** **** **. ***********, ** *****

(774) 312 - 5263

***************@*****.***

SERVICE ENGINEER/SERVICEDESK TECHNICIAN

Skilled Service Desk Technician with 2 years of experience providing PC and client/server support for a banking business. Experienced diagnosing, troubleshooting and resolving user and client issues following a defined service-level agreement as well as performing hardware maintenance, software installations and upgrades. Experienced in service desk operations providing service by communicating effectively with technical and non-technical users during business operations.

EDUCATION

Bachelor of Science in Computer Engineering 2004 - 2009

Polytechnic University of the Philippines

TECHNICAL SKILLS

Operating Systems: Windows 7, Windows XP/Vista, Windows Server 2003

Hardware: TCP/IP Networking, Computer Troubleshooting, IBM Compatible Computers, Cisco Routers

Software: Basic knowledge in Programming Languages Java, C, C++

MS Word, MS Excel, MS Outlook, Lotus Notes 7

Manage Engine Service Desk Plus 8.0

PROFESSIONAL EXPERIENCE

Service Engineer/ Service Desk Technician IT Group Inc (1/2010 - 11/2011)

IT Group Inc is a support company of Maybank Philippines providing technical and system support services

Provide desktop and system support to over 200 users and 35 bank branches.

Set-up equipment for employee use, insuring proper installation of cables.

Receive, log and document service tickets/resolution and provide overall assistance for daily activities of Service Engineers.

Oversee the daily performance of computer systems and network.

Handle several bank system accounts for activation, resetting and disabling end-user accounts.

Office Clerk InterPhil Laboratories (6/2009 - 12/2009)

Responsible in keeping the company’s standard operating procedures and work instructions updated.

Revise outdated standard operating procedures and work instructions following the standards of good manufacturing practice (GMP).

On the Job Trainee IBM Solutions Delivery Inc (4/2008 - 6/2008)

Provide first level support/assistance to IBM Philippines POS, ATM and Server Machines clients.

Log and assign Service Tickets for Service Engineers’ on-site support.

Submit monthly utilization report of Service Engineers’ client on-site support activities.

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