Sales Technical Support

Daniel Gauss

*** ** ******* **** ** 503-***-****

Hillsboro, OR 97124 yvq7mb@r.postjobfree.com

Sr. Technical Sales Professional

Accomplished Technical Professional with more than 15 years of experience planning, strategizing

and delivering successful proposals. Strong knowledge of different storage technologies and where

they fit in an overall solution architecture. Skilled at analyzing the overall deal requirements and

architecting a well-balanced solution for mutual success. Strong channel background focusing on

MSP's, VAR’s, LAR’s and Distribution. Extensive Partner and Peer enablement experience. Strong

system build background to support training, demo and lab requirements.

MARKET EXPERIENCE

• SLED • Healthcare • Legal • Channels

• SMB • OEM • Enterprise • Cloud

SKILLS

ARCserve Backup (Windows,

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Windows, UNIX, Linux,

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Unix and Linux), Arkivio, ARCserve

Netware, MAC, IOS, Android, RIM,

Replication and High Availability,

IIS, Apache

ARCserve D2D, ARCserve Central

Databases: MS SQL Server,

•

Protection Manager, ARCserve Central

Oracle, Ingris, Pervasive SQL, Clear

Virtual Standby

Case, My SQL

Other Software: CA SRM, CA

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Messaging Applications: MS

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SAN Manager, CA SAN Designer,

Exchange, Lotus Notes,Send Mail

Navisphere, Hitachi Command Suite

Hardware: Dell, HP, Toshiba,

•,Hitachi Storage Navigator 2, Hitachi

Acer, ASUS, Compaq, Blade, Desktop,

Storage Navigator 2 Modular, Data

Laptop.

OnTap, VMWare, Hyper-v, Citrix,

Business Continuance Planning,

•

KVM,Jboss,MS Office

Availability Management and DR

NAS, DAS, DAS, iSCSI, FC,

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Cloud Services and SAAS

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Amazon EC and S3, Azure,

HW System Builds, Server and

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Eucalyptus, Cloud Stack

Desktop

Various scripting languages

•

EXPERIENCE

CA TECHNOLOGIES, HILLSBORO, OR 12/1996 – 4/2012

ENGINEERING ARCHITECT (SWAT ENGINEER) 4/2011-4/2012

• Created and provided product training materials to pre-sales engineers. Maintain technical

relationships with MSP's and top tier partners. Facilitated managed POC activity.

• Acted as SME in review and development of marketing and training materials. e.g. Best

practice guides and scripted demos for trade shows.

• Liaison between customers, development and product management to articulate new

feature/functionality requests from the field to development.

• Collaborated with development, product management and marketing to produce new release

materials for internal and customer facing documentation.

• Worked as level 3 technical support to support the presales team in high profile issue

escalations.

• Build and troubleshoot Windows, Netware and *nix systems to Lab specifications as needed.

• Maintained Interoperability Lab for training and demo purposes.

• On-boarded MSP’s by designing viable line cards involving supported products and providing

sales and operational knowledge transfer.

Senior Solutions Strategist, HILLSBORO, OR 4/2005-

4/2010

• Helped CA sales teams attain high levels of quota recognition and closed all key deals touched.

Those key accounts also became reference accounts.

• Served as a functional and technical expert for products, tools and services during sales

engagements with prospective clients. This included using various discovery techniques to be

able to craft viable solution architectures to offer in proposals. This would involve whether to

choose a cloud offering or traditional solution.

• Build and troubleshoot Windows, Linux and Unix systems to PoC specifications as needed.

Including tracking project incidents in the incident management systems (Service desk and

STAR)

• Crafted successful strategies to win proposals while providing solutions that meet the

appropriate business objectives identified during the discovery process. Deals closed accounted

for double digit uptake rate of 86%.

Senior Consultant, HILLSBORO, OR 4/2002-4/2005

• Using various discovery techniques, determine business drivers, match appropriate blend of

software to support these business drivers in viable proposals. Cloud, Traditional or Hybrid.

Conduct onsite and remote demonstrations of products with Account Executives

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Design/Architect the product offering and prove the solution with extensive Proof of Concept

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activity.

Worked with project management to scope the implementation resource requirements –

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including hardware and software requirements as well as labor.

Lead all technical dialog (conference calls, onsite technical meetings, etc) throughout the sales

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process. This included providing technical support of existing and evaluation products involved

in the sales process. This included tracking activity in various incident management systems

(service desk and STAR)

Trained customers and partners utilizing corporate course materials for CA storage

•

management software offerings.

Build and troubleshoot Windows, Linux and Unix systems to PoC specifications as needed.

•

Consultant, SAN DIEGO,CA 4/1998-4/2002

Responsible for on site technical support of ARCserve and Inoculan on Windows,*nix and Netware

platforms.

• Maintained and facilitated relationships with development personnel and customers to resolve

ongoing high impact issues.

• Provide technical support onsite pre and post sale for named accounts. This included tracking

activity in various incident management systems (service desk and STAR)

• Build and troubleshoot Windows, Netware and *nix systems to PoC specifications as needed.

Technical Support Representative, SAN DIEGO,CA 12/1996-

4/1998

• Exceeded company expectations in the areas of maintaining call volume, logging issues,

reproducing problems and entering bugs into the tracking system for resolution.

• Assist customers with technical support issues pertaining to ARCserve and Inoculan on

Windows platforms

PROFESSIONAL COURSES and CERTIFICATIONS

• Microsoft Certified Professional + Internet, 1997

• SNIA Certified Practitioner, 2003

• ITIL Service Management FoundationsV2, 2004

• Computer Associates Certified Instructor, 2004

• SNIA Certified Professional, 2005

• SNIA Certified Systems Engineer, 2005

• Computer Associates Certified Solutions Architect, 2005

ACCOMPLISHMENTS

• CA Spotlight Award Winner for Excellence in Service 2006

• CA Spotlight Award Winner for Excellence in Service 2007

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