Customer Service Support
Resume:
LaVerne Mitchell
Gretna, LA 70056
********@*********.***
OBJECTIVE: To seek an Assistant Human Resource position with a strong, upward thinking company.
SKILLS: Data Entry (alpha and numeric), Windows 7 and XP, MS Word/Excel/Access/Power Point, Microsoft Office, Internet, Customer Service, Sales, Call Center
EDUCATION: Capella University, Human Resource Management
2006 to Present
Delgado Community Colleges, General Coursework,
1987-1989
EXPERIENCE: Customer Service Specialist
ACS, Houston TX
January 2006 to July 2011
• Responsible for resolving customer disputes, rebuilding trust through excellent customer service, and diffusing customer escalations.
• Handled between 70 and 80 calls per day consisting of customer inquiries, billing issues, payments, upward selling, data entry, handling any additional issues resulting in maximum customer retention.
• Provided technical support and engage in team building events and following directives of upper management and staff.
Realtor
Century 21 Richard Berry and Associates, Harvey LA
March 2004 to August 2005
• Represented client’s best interest in all areas in regards to purchasing a home by providing competitive market analysis, maintaining truthful open lines of communication, and working within customers’ financial parameters.
• Presented written offers, maintained all necessary paperwork documentation, advocated on the best interest of the client, and facilitated closing transactions.
Sales Consultant
Compass Furniture, Jefferson LA
September 2000 to March 2004
• Assisted and advised customers with their furniture purchases including custom design, special orders and data entry.
• Handled all floor sales and customer support with any need or request as well as calculating costs associated with the purchase.
Sales Consultant/ Customer Service
Kirschman’s Furniture, Metairie LA
October 1996 to September 2000
• Scheduled service calls for minor repair and touch ups as well as coordinating exchanges for damaged or defective furniture and data entry.
• Handled floor sales and assisted customers with any needs in regards to purchase.
REFERENCES: Available upon request
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