Customer Service Manager

Shohreh Esfahani Wood

**** ******* **.

Pasadena, MD. 21122

********@*****.***

Summation

This portfolio displays extensive experience, knowledge and involvement in retail, multi unit’s management of people, clients and products. My established practice in corporate and franchise environment provides a strong platform that is required to achieve desired objectives within your organizations.

Customer service, gasoline and retail merchandising, financial budgeting, productivity management, multi directional communication has been core functions of my professional career.

Attributes, Skills & Abilities

Strong Analytical Thinking Individual

Strong Cognitive Ability

Able to think on one’s feet ... able to learn quickly and solve unique problems.

A Motivator & Significant Driving Force

Ability to contributes original ideas or solutions to the problems

Detail Oriented

Highly Self Motivated

Very strong communication skills both horizontally and vertically

Professional Background

2007-2012 (present time)

Missionary work in Kenya and USA

August 2000- September 2007

7-Eleven Inc.

Field Consultant

Mid Atlantic Division, Maryland .

September 1996- June 2000

Marriott Corporation

Guest Relations Manager

Annapolis Marriott Water Front, Maryland

July 1991 - August 1996

Le Chalet – French Bakery & Café

Owner and Operator

Dallas, Texas

July 1981 – June 1991

7-Eleven Inc.

Store Manager

Educational Background

Some collage classes

Prince Georges community collage, Maryland

Collin county community collage, Texas

High School Diploma - Public Health Major

High School Diploma - Public Health Major

List of certificates:

Effective Communication – Conquest Training company

Store Operation Preparation – the southland Corporation

Store Experience- Energize, Enlighten, Encourage, Ensure- 4E

Coaching the Coaches- Lost prevention – 7-Eleven Inc.

Business Acumen- Human resource Development- 7-Eleven Inc.

Producing Results with Others I, II, III. Cahners Tracom Group

Hospitality Management Diversity training

Persuasive Impact Art of Sale

Pro-Management Series conflict management

Financial Forecasting outlook, Power point, excel, word perfect, internet,

Time management Real state, Maryland and national Laws, licensed

Awards: outstanding customer service, 9/4/1998- 10/15/1999-4/27/2000- 9/28/2001

Recommendation letters.

Personal Information:

Marital Status: Married

Avocation: Reading, Travel, Camping, Bird Watching

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