Virtual Assistant

** ***** **** *****

Rehoboth Beach, DE ***** **************@*******.***

Home:

Cell: 302-***-****

Dedicated customer service representative with 20+ years of experience in the retail field, and Real Estate office working directly with customers handling inquiries, complaints, billing and payment extensions and special ordering requests.

Summary of Strengths & Qualifications

MS Word/Excel other programs

Multitasking

Learning Programs in reasonable time Complaint Handling & Resolution

Customer Satisfaction Enhancement

Front-End Supervision

Scheduling

Accounts Receivable/Payable

Order Fulfillment

Professional Experience

M&T Bank – Millsboro, DE 2007 to Present

Telephone Banking Representative

Assisting bank customers with their deposit accounts

Received complements from customers and management

Assisting customers in the understanding of overdrafts to accounts and advising on handling account to avoid future overdrafts

Receiving incoming calls from customers about their deposit accounts and installment loans

Long & Foster Realty Rehoboth Beach & Fenwick Island, DE 2001 - 2007

Front Desk Secretary/Advertising

Receiving incoming calls directing to the proper agent or agents.

Coordinating the office advertising with major local and regional publications

Keeping accurate and up to date office listings

Scheduling property appointments and agents front end scheduling agents to cover the front receiving desk

Designing Flyers for office agents

Spherion/Dell Computers – Round Rock, Tx 2000 - 2001

Dell Battery Recall Project

Receiving incoming calls assisting Dell customers in ordering replacement & new batteries

Expediting orders for the replacement batteries

Building and maintaining the customer and equipment spreadsheets

Home Depot, – Baltimore, MD & Round Rock, Tx 1997 - 2000

Paint Dept/Phone Sales Associate/Hardware Dept.

Customer Service

Answering incoming calls from customers and directing to proper department

Evaluating customer’s specific needs and selecting the proper equipment and merchandise to suit their needs

Assisting customers with special orders of window treatments, paint, wallcoverings

Office Depot - Baltimore, MD 1992 - 1997

Business Services Associate

Customer Service

Certified Copier Operator

Specialized in Customer Stationary Orders

Sherwin Williams - Baltimore, MD 1987 - 1992

Inside Sales Associate/Assistant Manager

Assisting customers with special orders of paint, wallcovering, window treatments

Accounts Receivable/Payable, Credit Account Collections

Customer support in special ordering for both contractors and walk in customers

Education and Training

Computer Learning Center 1997-1998

Computerized Business Systems

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