Angel Polite

Career Profile:

Customer service professional experienced in working fast paced environments, demanding strong, organizational, technical, and interpersonal skills. Trustworthy, ethical, and discreet, committed to superior customer service. Confident and poised in interactions with individuals at all levels.

Professional Experience:

Management & Supervision

As a Retail Store Supervisor I was responsible for managing the daily and strategic store operations. In this important role, I would be responsible for maximizing sales and profits through efficient and effective customer service. I would plan and maintain optimum inventory levels with an intense awareness of store presentation and product movement. I would oversee daily store operations to include inventory control, security, cash management, paperwork, and safety and loss prevention. I implemented standards of exceptional customer service to be maintained by all team members to maximize sales and customer experience.

Career History:

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Intake Correctional Officer, Metro RYDC, Atlanta, GA. 7/2006- Present

Under general supervision, monitors and provides crisis, on-site intervention for youthful offenders assigned to the institution. Responsible for researching and preparing reports and developing and recommending administrative policies and procedures to supervisor. Provides a safe, secure and clean environment for the rehabilitation and custody of youth without endangering private citizens, other residents, staff or property.

Administrative Assistant/Office Manager, DJ’s Body Shop, Atlanta, GA, 1998 - 2006

Responsible for managing phone system, greeting clients, maintaining office team schedules, and generating word documents. Duties included faxing, filing, copying, overnight shipping, filing customer information, updating pricing database, maintaining office supplies, and providing office support to others as part of a team-oriented environment. MS Office: Word, Excel, Outlook; Internet savvy and strong typing and data entry speed.

Sales Associate, Lady Footlocker, Atlanta, GA, 2000 -2002

As a Sales Associates I focused on achieving weekly sales goals, providing the customer with individual attention and building repeat business. In addition to selling, I was also responsible for assisting with floor merchandising and upkeep of store. Participating in stockroom maintenance. Follow up with customer questions and issues in a timely manner

Education:

Bachelor of Science in Criminal Justice/Accounting, June 2008Georgia Military College, Union City, Georgia

MS Office 2007: Word, Excel, Outlook, PowerPoint, Access; Internet savvy and strong typing and data entry speed.

GEORGIA POST CERTIFIED

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