Customer Service Sales
Resume:
Nina Wang
Cell: 416-***-**** Home: 416-***-**** **************@*****.***
EDUCATION AND TRAINING
Business Accounting Diploma (Honors) George Brown College, Toronto, 2009-2011
Certificate in Accounting City Adult Learning Centre, Toronto, ON 2005
Master Certificate in Engineering HarBin Industry University, China
Bachelor Degree in Engineering HeBei Agriculture University, China
SUMMARY OF QUALIFICATIONS
Computer And Language Skills
o Fluent in Mandarin and English and in the process of learning Cantonese
o Excellent knowledge of MS Office ( Excel, Word, Access, PowerPoint), Internet
and E-mail applications
o Experienced in using accounting software, such as ACCPAC, Profile, Tradeit,
QuickBooks and Simply Accounting
o Excellent communication and interpersonal skills, experienced in office and customer
service fields
o Good organizational and time-management skills, capable of working well under
pressure to meet deadlines
o Self-motivated, hard working and professional with a high level of accountability
o Flexible for work time requirement
WORK EXPERIENCE
Accounting Clerk CCIC Financial Services Co. 2011-2012
Customer Service
o Assisted customers to develop their financial plans according to their financial
situation
o Provided interpreting service between Chinese customers and government
departments, such as Canada Revenue Agency and Service Canada
Income Tax Preparation
o Using Profile to prepare income tax return for individuals and companies, such as
T1,T2 and GST/HST preparations
Enumerator Statistics Canada, Toronto, ON 2011
Communication/Organizational
o Collected 2011census survey form 2A and N1with a high rate of return
o Communicated clearly in English and Chinese with city of Toronto residents both
on the phone and face to face regarding census survey completion
o Effectively contributed to problem solving regarding outstanding survey cases
o Prioritized and completed work in a timely and efficient manner
Administrative
o Operated specific software to complete data entry statistics as well as data nalysis
Accountant Jameson Bank, Toronto, ON 2007-2008
Accounting
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Nina Wang
Cell: 416-***-**** Home: 416-***-**** **************@*****.***
o Hands on experience using Tradeit to perform bookkeeping tasks such as:
preparing invoices, bank reconciliation, Visa reconciliation, petty cash, monthly tax
payment
o Calculated, prepared and issued documents related to accounts including account
statements using computerized and manual systems
Proficient in Excel software to calculate traders’ workload and margin accounts
o
o Accurately coded, totaled, batched, entered, verified and reconciled transactions
including AR/AP in a ledger or computer system
Donation Clerk Covenant House Toronto, ON 2006-2007
Customer Service
o Responsible for clerical duties including word processing, maintaining filing and
record systems, faxing and photocopying
o Responded professionally to customer inquiries, in person, by phone and email
o Maintained and prepared reports from manual or electronic files, inventories,
mailing lists and databases
Bookkeeper
o Sorted, processed and verified applications, receipts, expenditures, forms and
other documents
o Knowledgeable in ACCPAC in the Accounting Department for Accounts Payable
entry, as well as for General Journals
Cashier Loblaw, Toronto, ON 2006-2007
Customer Service
o Accurately balanced cash transactions
o Worked in a fast and efficient manner in order to optimize customer service
Volunteer for Tax Return Woodgreen Community Centre 2007
o Assisted low income individuals in accurately completing tax return forms manually
in a timely manner
Accountant Sichuan Accounting and Consulting Firm, China
Managed Accounts Payable and Accounts Receivable
Customer Service
Proficient in Microsoft Excel, Word and PPT
Sales Engineer Xinhua Farm Machinery Company, China,
Organize and Coordinate
o Designed products sales plans
o Organized the Sales Department work structure and execution goals
o Managed a staff of 10 and achieved yearly quotas and exceeded sales by 5%
Customer Service
o Solved customers post-sales issues efficiently and maintained good relationships
with customers
o Effectively communicated and consulted with customers to meet their requests
and specifications
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