High School Mental Health

KELVIN DANIELS

**** * ********** ******* *****

APT 106

INDEPENDENCE,MO 6405

816-***-**** HOME PHONE

**********@*****.***

Dynamic worker, who utilizes teamwork, to execute solutions that create customer value

...... Learning online from the CompTIA School that assists in my preparation for my CompTIA A+ Exam & Network+

certification exams April 2012 -- Present

Work Experience

Comprehensive Mental Health Services, INC 6/2010 - 8/2011

Mental Health Tech Independence,MO

.. Works as a Mental Health Tech in a group home

.. Responsible for cleints daily activities

.. Experienced in CPR,First Aide

.. Responsible for passing and charting Medication

Capgemini 5/2007 - 5/2008

Computer Operator Lee's Summit,MO

.. Participate in day-to-day Operations, AS400 Monitoring., Batch Job Monitoring,, Outage Coordination, and Midrange Server

Monitoring.Ticket Management Admin, System Outage Notification

.. Experience with job scheduling packages, such as Autosys, Control M, and Tidal. Experience in SAP,,Lotus Notes Support

remote access (internet connectivity, wireless access routers, VPN)

.. .First level support in the form of voice or email.Network issued Password Resets, General application support questions. worked with users

to identify problems, troubleshoot, resolve or escalate issues to another level, and document activities in an incident management system

.. Responsible for thoroughly documenting work performed, and all technical issues.

.. Restart,or overrides failed jobs to completion in the scheduler.

.. Professionally resolve, escalated issues via trouble ticket, phone, and/or VPN

.. Identify and escalate situations requiring urgent attention

.. Inform users group affected of the outages, and system problems.

Embarq 7/2006 - 4/2007

Computer Operator Garnder, KS

.. Operated the Storagetex Development and Production nearline 9310 Tape Silos

.. Running mail and mailout jobs. Transfer reports from mainframe to PC's.

.. Monitoring the systems for outstanding messages and job errors

.. Running nightly batch and save jobs.via the AS/400 robot/schedule tool.Intial first level corrective action

.. Restart,or overrides failed jobs to completion in the scheduler.

Sungurd Computer Svcs 4/2005 - 6/2006

Computer Operator Voorhees, NJ

.. Monitor system consoles and display panels for outstanding mount requests and messages

.. Experience with Operating Systems software such as:MVS/JES, VM/VSE, AS/400, Midrange Systems

.. Experience with Virtual Tape Servers / Automated Tape Library (VTS/ATL). Experience with related media types

.. Experience with Tape Management Systems such as:CA-1, Control-T, Dynam-T, REEL.Experience with IBM

3490E/3590

Rutgers University 11/1999 - 5/2003

Computer Operator New Brunswick, NJ

.. Working on the OS/390 Mainframe.Was charged with monitoring all batch jobs

.. Used Opce/Tivoli...to keep track of the jobs and resourses used

.. Operating the OS/390 MVS/ESA/JES2 in a large Data Center

.. Monitoring subsystems WSS, OPCC, and TTR lines.

.. Operate three Xerox 4890, 4135, and the Xerox DP-115 Docuprint laser printers, and one IBM impact printer

.. Running user jobs in the system, handling abends. Running offline print jobs. Provide output services and

distribution for our users

.. Monitoring our web pages on the internet, e-mails, and network services Desktop help for inhouse End-users.

Additional Education Learning online from the CompTIA School that assists in preparation for my CompTIA A+ Exam & Network+

certification exams 4/2012 to present

Education New Brunswick High School New Brunswick, NJ

High School Diploma:

Graduated: 6/1977

School Of Data Processing Edison, NJ 5/1981

Computer School

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