Technical Support Quality Assurance
Resume:
TECHNICAL QUALIFICATION:
Networking : LAN/WAN, TCP/IP, Cisco Router, SonicWall Firewall, 3Com Switches, Structured Cabling
System Administration : MS Windows Domain and Active Directory 2000/2003, MS Exchange 2003, Symantec EndPoint Protection, Windows Backup Utility
Web Development : MS FrontPage, Dreamweaver, SWISHMax
Databases : MS Access, SQL Server
Programming : MS Visual Basic
Operating System : MS Windows 2003 Server, MS Windows 2000 Server, Redhat Linux 9.0, Windows Vista, XP, 2000, NT, 98, MS DOS
Education : Bachelor of Science in Computer Engineering (BSCoE)
Graduate of Cisco Networking Academy Program (CNAP)
WORK EXPERIENCE:
IT Technical Support
Company : TAMCO Middle East LTD.
Address : P.O. Box 17085 JAFZA Dubai, UAE.
Inclusive Date : July 27, 2008 to Present
Contributions:
Proposed and Setup a dedicated File Server for centralization of all data files, easy management and security, and proper data backup.
Setup a VPN tunneling connection thru Sonicwall Firewall for mobile users to gain access to company’s IT network resources while away.
Internet Leased Line Upgrade from 1mbps to 2mbps for smooth transmission of internet data services such as Emails, File Transfer, and Browsing.
Provision of Server Racks and Network Devices for proper ventilation and construction of the Server Room.
Duties and Responsibilities:
Maintain and monitor the entire network infrastructure including LAN, WAN, and Wi-Fi links.
Manage the companies Email, Database, FTP, Anti-Virus, and Backup Servers to ensure 24/7 availability and performance.
Maintains Windows 2003 Domain and Active Directory for user access and permission to other related network resources activities.
Perform daily backup via Tape and Network file for company’s data files to guarantee a complete disaster recovery and restoration.
Monitor the daily update of definition file for Symantec Endpoint Protection Anti-virus to ensure that every workstation is free from viruses and attacks.
Provide Monthly IT Report to Operations Manager regarding backup, anti-virus, helpdesk, and projects status and all IT related activities.
Provide technical support to 90+ end users pertaining to desktop/laptop computer problems (software, hardware, printer, network, email, internet, and other IT related Issues.)
Document network infrastructure and all IT procedures for quality assurance and ISO certification.
Maintain the Inventory of all IT peripherals for stock and issuance.
Provide necessary developmental plans for the effective IT infrastructure and services.
System Technician
Company : Royal Saudi Naval Forces (RSNF) – Ministry of Defense and Aviation
Address : P.O.Box 61721 Riyadh 11575, KSA
Inclusive Date : November 21, 2006 to May 30, 2008
Contributions:
Sawari II Procurement Data System – centralize database of all items/requisitions that has demands for procurement. Coded through Visual Basic 6 and MS Access as backend database and MS Excel was used to produce Weekly Procurement Report and Monthly Monitoring of Procurement Status.
Duties and Responsibilities:
Extends technical support to end users pertaining to desktop computer problems (software, hardware, printer, etc.)
Upgrade, install and configure operating system Windows XP, Window 2000.
Responsible in maintaining Local Area Network and addressing network issues.
MIS Staff
Company : IBIDEN Philippines Inc. (IPI)
Address : First Philippines Industrial Park (FPIP), Sto. Tomas Batangas
Inclusive Date : August 10, 2004 to October 30, 2006
Contributions:
Fixed Asset Management System - Automated computation of Fixed Asset depreciation and report. Using VB6.0 as programming interface, MS Access as backend database and MS Excel Macro for report generation..
IPI Website (http://www.ibiden.com.ph) - Company promotion and recruitment ad for HRD. Used MS FrontPage for the design.
Intranet Application - Design using Macromedia Dreamweaver, VB.NET, and SQL Server for Backend Database.
Duties and Responsibilities:
Maintain companies network configuration (LAN / WAN) and Structured Cabling
Administer Internet Proxy Server –SQUID (Red Hat Linux OS).
Manage Web Server for Intranet Applications.
Maintain wireless router (3Com OfficeConnect 11g) for mobile users and visitors for their internet connections.
Extends technical support to end users(700+ PC’s) pertaining to Information Technology problems
Performs repairs, maintenance and installation of desktop/laptop, servers, printers, scanners, and other computer accessories.
Upgrade, install and configure operating system (Win98, WinNT, Win2000, WinXP, Win2003)
Perform installation of software used by the company such as Production System, ERIC System, JMP, Trend-Micro Anti-Virus, QuickBooks, and MS Office applications.
Performs backups of databases and data files of the company.
Install and configure client’s internet connection, email, file sharing and printing.
Maintain records of workstations, servers, hardware’s, users and other computer peripherals currently in use.
Logs all helpdesk support to Case Tracking System (CTS) for weekly report generation.
Perform program and web development requested by different departments needed for system improvement.
I.S. Technical Support Staff
Company : TRILUX Electronics and Luminaires
Address : SEZ-LIIP Mamplasan, Binan, Laguna
Inclusive Date : March 16, 2004 to June 15, 2004
Responsible in maintaining LAN/WAN configuration
Prepare network documentation and layout
Maintains Windows 2000 Domain and Active Directory
Extends technical support to end users pertaining to desktop computer problems (software, hardware, network connection, printer, etc.)
Responsible for implementing security measures, analyzes process improvements, provide first level support.
Handles inventory on both Hardware and Software.
On the Job Training (O.J.T.)
Company : TRILUX Electronics and Luminaires
Address : SEZ-LIIP Mamplasan, Binan, Laguna
Inclusive Date : November 2003 to Mar 2004
Trained for the following field:
Networking: Structured Cabling, Network Setup and Cable Management
Programming: ASP (ADO, HTML, VBScript, JavaScript), MSAccess
Desktop Troubleshooting: Hardware and Software Troubleshooting, Network Configuration, and Desktop Support.
EDUCATION:
Tertiary : Bachelor of Science in Computer Engineering
Lyceum of Batangas (1999-2004)
Secondary : Batangas National High School (1995-1999)
Primary : Julian A. Pastor Memorial Elementary School (1989-1995)
THESIS / PROJECTS
Proposed Local Area Network of Batangas City Hall
PC Based Intruder Monitoring System
College of Engineering Students Organization Information System Web Page
ACHIEVEMENTS:
Proficiency Award (Outstanding Performance in Computer Troubleshooting) – March 24, 2004, College of Engineering, Lyceum of Batangas
Deans Lister – College of Engineering, Lyceum of Batangas (1st Semeter, S.Y. 2002-2003 & S.Y. 2003-2004)
Outstanding Performance in Sports - March 24, 2004, College of Engineering, Lyceum of Batangas
TRAININGS / SEMINARS ATTENDED:
CISCO Networking Academy (2001-2003) – 4 Semester, Lyceum of Batangas
Web Animation (August 27, 2003)
Why, When and How of Networking (January 18, 2003)
Communication (February 12, 2005, IBIDEN Philippines, Inc.)
Planning and Organizing (February 19, 2005, IBIDEN Philippines, Inc.)
Problem Solving and Decision Making (February 23, 2005, IBIDEN Philippines, Inc.)
AFFILIATIONS:
Junior Philippine Computer Society – Member (2003-2004)
Lyceum Computer Engineering Students Society - Member (2000-2004)
PERSONAL DATA:
Date of Birth : September 12, 1982
Age : 27 years old
Civil Status : Married
Nationality : Filipino
Weight : 130 lbs.
Height : 5’7”
Language Spoken : English / Filipino
REFERENCES:
Carissa N. Ogoc
MS Supervisor, IBIDEN Philippines Inc.
Contact Number: +963*********
Mark Ponteres
Systems Engineer, AVON Cosmetics Inc.
Contact Number: +963**********
I certify that the statements and/or assertion made in this resume are correct, truthful and complete to the best of my knowledge.
_________________
Leoncio M. Pentinio
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