Customer Service Representative
Resume:
Sheana Hicks
Carmichael, Ca 95608
***********@***.***
OB J E C T I V E: To grow and learn within your organization while developing skills, which will allow me to become a vital asset to you, my employer.
Customer Service Representative, Freedom Financial 10/07-02/09
Responsibilities include but were not limited to : answering incoming call, answering clients general questions. As part of Welcome Call Department, took incoming and made outbound calls to new clients and introduced them to the program. Also responsible for delivering courtesy calls to clients every 30 days to do a status check. Helped to train new team members, also responsible for drafting all customer emails for the department.
Customer Service Representative, American Wireless 03/06-9/06
Responsibilities include but are not limited to: answering incoming calls, processing equipment orders for Verizon, Sprint-Nextel, Dish Network, Sirius Satellite Radio, and Boost Mobile Authorized Dealers, processing credit checks, activations, upgrades and price plan changes for Verizon and Sprint-Nextel Authorized Dealers and answering general inquiries.
Customer Service Representative, The Roomsource 09/05-03/06
Responsibilities include but not limited to: answering incoming calls, processing warranty claims, scheduling and routing technician appointments, ordering replacement parts for customers, building customer relations, managing difficult and challenging customer situations, developing and mentoring new employees
Cashier, Old Navy 12/04-07/05
Responsibilities included but were not limited to: customer service, cash handling, stocking, online orders, telephone orders, assisting customers locating items, fashion consultant, assisting in difficult and challenging situations, training and mentoring new employees, inventory maintenance.
S K I L L S
Windows platforms, Internet savvy, MS Excel, MS Works, MS Word and Outlook, 35wpm, and other general office equipment. Excellent written and verbal communication skills, able to work in team, as well as leadership position, able to deliver excellent customer service, very quick learner, and very reliable.
E D U C A T I O N
John F. Kennedy Highschool Sacramento, Ca 1999-2003 Diploma
Institute of Technology :Human Resources Admin Roseville,Ca 2009-Pres
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