IT Project Manager/Support Technician
Resume:
Donald Langston ** Poppy Turn Willingboro, NJ ****6
***************@*****.***
OBJECTIVE
Entry Level Computer Service Technician
EDUCATION
Western Dakota Technical Institute
Networking Technician, Diploma A+ Certification
5/2010
Electronics Technician, Associates
5/2008
EXPERIENCE
Insight Global Contractor
11/1/2010 – 11/2/2010
• Worked on a team of technicians during a migration process using USMT software to upgrade 70 Dell desktop systems to HP systems. Backed up users old data to the server, swapped out the old units and replaced with new units and downloaded old user data to new Windows XP configured system.
KForce Staffing Contractor
10/18/2010– 10/20/2010
• Swapped out 88 old Dell and Gateway desktop systems with new HP systems as part of a company merger.
Go2IT 8/2010 – 9/2010
9/2010 Contractor
• Cleaned Point of Sale registers as part of a yearly servicing warranty.
8/2010 Contractor
• Installed desktop scanner and scanner software for company.
Peak Systems Temporary Contract
5/11/2010 – 5/13/2010
• Worked for Dell as part of a migration process using Norton Ghost software to image a new hard drive from an existing hard drive during PC upgrades. Also used data wipe software to delete existing information from the systems being replaced.
Menard's Receiving Clerk
5/2006 – 1/2008
• Assisted in loading and unloading trucks, maintained inventory of merchandise being received into the store and palatalized merchandise to be received by specific departments.
United States Air Force Supply System Analyst
1/2002 – 1/2006
• Installed operating systems in a Windows environment, mainly Windows 2000 Professional and XP Professional.
• Configured Microsoft Office on users desktop after users initial e-mail account were setup in Exchange Server
• Loaded specific application software as required by user and addressed any errors pertaining to applications
• Mapped Network drives to user desktop to enable access to network resources and added files to server for users to
access
• Addressed any network connectivity issues pertaining to the Local Area Network and used ping, trace route and cable
tester to isolate and resolve issues. Installed Cat5 cabling and terminated/re-terminated RJ45 connectors as needed
• Installed printers, either workgroup or network, and addressed any errors: paper jam, toner cartridge, drivers, and network
or printer port connection
• Replaced hard drives, power supplies and other Field Replaceable Units as needed after isolating troubled part. Salvaged
old user data from crashed drive and loaded on new hard drive after installing operating system.
COURSEWORK
Computer Networking
• Approximately 25% of time spent in lecture and 75% of time spent in lab configuring, and analyzing operation of peer to peer, local area and wide area networks.
• Software Installation and Troubleshooting- Configured dual boot operating system between Windows 98/2000/XP/Linux and addressed any conflicts that may have aroused.
• Hardware Installation and troubleshooting- Assembled and disassembled computer down to component level while addressing any conflicts that may have aroused.
• Networking Essentials- Used Windows and Linux to add user accounts assign resources and run start-up scripts in a workgroup environment. Cabled classroom and ran cat 5 cable from switch to patch panel to wall outlets and tested connectivity throughout the network. Covered and implemented networking and sub-networking based on received network and host requirements.
• Windows Vista- Covered installation, configuration, administration and network setup.
• Cisco Academy/Networking- Studied and OSI and TCP/IP layers and used specific hardware and software to analyze network communication between Physical through Application layer. Performed initial configuration, IOS management, disaster recovery and security of Cisco routers, and implemented routing protocols such as Rip, Ripv2, EIGRP and OSPF to configure various wired and wireless networks, test and troubleshoot connectivity between routers, switches and hosts.
• Windows Server 2008- Configured group accounts, user accounts and computer accounts in Active Directory and applied various forms of account policies in a domain environment.
• Collaborative Technology- Installed and configured Microsoft Exchange Server 2007 to exchange e-mails between users of different domains in an Active Directory environment.
ACHIEVEMENTS
• A+ Certification (IT Technician)
SKILLS
• PC Hardware and Software Installation, Troubleshooting and Repair to component level
• Network Cabling Termination and Installation
• IP Sub-netting
• Cisco Router Configuration and Troubleshooting
• Windows 98/200/XP/Vista/ 7/Linux
• Windows Server 2008
• Active Directory
• Exchange Server
• Microsoft Office 2003/2007
Contact this candidate