Project Manager/Network Engineer

Neil F. Casey Jr.

*** ******* *****

Brandon, Florida 33510

Residence: 813-***-**** **********@*******.***

Cell: 813-***-**** http://www.linkedin.com/in/neilfcaseyjr

Career Summary

A problem-solving manager that has demonstrated building customer oriented, technical teams that led the service organization in achieving corporate goals and objectives. A leader who is a focused high energy individual that effectively communicates with internal and external customers regarding their issues.

Selected Accomplishments

 Increased Student Satisfaction from 60% to95% within 6 months at FastTrain

 Telephony Test Engineer responsible for installing, and testing additions that consisted of both software and hardware upgrades to customer’s mainframe computer digital switches. Once the system was upgraded, I performed training for the customer’s key personnel.

 Assisted in establishing operational policies to be mirrored throughout all Gateway Service Centers nationally.

 Set up 30 out of 300 service centers for Gateway, including hiring, training technicians and Customer Service Representatives, throughout the United States.

 Managed project that developed all aspects required for the one year course that taught students to obtain A+ certifications as well as Novell Certified Engineer certifications.

 Owned and operated a computer company that built, sold and serviced computers. (1995 - Present)

Strengths

 Proven successful Project Manager experience

 Team Builder/Trainer - managed 150+ employees, including reviews, hiring, and corrective actions.

 Managing resources to achieve corporate objectives including inventories, and budgets

 Communicator with proven excellent oral, written, and motivational skills

 Goal Oriented/Problem Solver/Creative Thinker

 Excellent time management skills including prioritization and meeting deadlines

 Detail Focused/Analytical

Technical Experience

Hardware All XT and AT computers up to Pentium4 (CISC based), PowerMac computer (RISC based)

Operating Systems MS DOS 3.3 up to 6.22, Windows 3.1, 3.11, 95, 98, ME, 2000, XP, Vista, Windows 7, Server 2003, Server 2008, NT 3.51, NT 4.0, OS/2 Warp, Novell 3.11, 3.12, and System 7.5

Software MS Word, MS Excel, MS PowerPoint, MS Access, MS Outlook

Languages Basic, C, C++

Certifications A+ certified, Network + certified, Lexmark certified, Toshiba certified, Epson certified, NEC certified

Professional Experience

FastTrain 2009 to Present

Director of Education

 Responsible for Student Satisfaction, Scheduling of Instructors for classes, Hiring and evaluating Instructors, Ensuring that all of the Education Department met with standards set by ACICS accreditation body, Assisted with Student Services, Retention of Students, Contributed to Curriculum changes, including textbook selection, Implemented an Advisory Board, IT Tech and Student Interns operation.

Jagged Peak Inc 2007 to 2009

Quality Assurance Analyst

 Develop Test Plans to perform tests on existing site changes, end-to-end testing on new client sites and full regression testing of all sites.

Technical Support Manager

 Provide technical support to Jagged Peak clients for their front end web sites, as well as support for their EDGE (Enterprise Demand Global Engine). Support also includes WebEx and On-site training for all Jagged Peak clients both internal and external.

CompUSA Inc. 2006 to 2007

Technical Service Sales Manager

 Manage all operations required to effectively run a successful service center. These responsibilities include hiring, performance evaluations, customer relations, scheduling, and store operations (including opening and closing).

Pitney Bowes 2005 to 2006

Field Product Specialist –

 Perform installations, preventive maintenance, and repairs for Pitney Bowes mailing equipment.

Casey’s Computer Services, Florida 1995 to Present

 Provider of all computer services including: sales, service, upgrades, and specialized training for CCS’s customers.

Gateway Country Stores, Florida 1997 to 2003

Service Operation Supervisor/Territory Manager/Market Service Lead 1998 to 2003

 Managed team to maintain top position in Eastern Region for turn time and customer satisfaction

 Through training of service centers, meet goals of $7.5 million yearly budget for repair and upgrades to customer's systems.

National Education Center, Tampa Technical Institute Campus 1986 to 1997

Professor (Sixth Quarter Team Leader) 1996 to 1997

 Developed curriculum for presentation to students of today's technology including computer operation/repair, and networking essentials increasing their employment potential.

PC/LAN Project Manager 1993 to 1995

 Defined Course Control Document (CCD) containing program description, program terminal objectives, program flow chart, skill and application table, course description, text book list, resource material list, capital equipment list, consumable material list, student consumable list, course objectives, course evaluation statements meeting all accreditation objectives.

 Organized project including analysis of market research data, employer research data, definition of equipment list, instructional strategies, grading strategies, chaired the writers team, instructional development coving target audience recommendations, work environment recommendations, grading strategies, and present same to the task force and upper management.

 Create course material including instructor guide format, student guide format, and supervision of the development of the instructor and student guide, development of instructional aids, classroom exercises, and laboratory exercises.

Chairman of the Electronics Department 1990 to 1993

 Directed all aspects of technical school management including academics, records maintenance, budgeting, inventory, physical plant security, and maintenance.

 Oversaw all academic affairs, student advising, class scheduling, new course research, and supervision and evaluation of 19 instructors.

 Operated school within proscribed guidelines of state, federal, and accreditation agencies while meeting corporate objectives.

 Revised and upgraded the technical program and curricula, and implemented change from a quarterly program to a modular program.

Previous Employment

NEC America Inc, Irving Texas Test Engineer

Marisco Ltd. Honolulu Hawaii Marine Electrician

Addressograph/Multigraph Inc. New York, New York Technical Representative 2

Education

Bachelor of Science in Electronic Engineering Technology, Tampa Technical Institute

Associate of Science in Computer Engineering Technology, Tampa Technical Institute

Westchester Community College, Valhalla, New York

Northlake Community College, Irving, Texas

Military Experience

U.S. Navy - Torpedoman's Mate/Launcher Technician - Active duty submarine service, stationed on the USS John Adams, USS Daniel Webster. Repaired and maintained upkeep on the Polaris/Poseidon Nuclear Missile Launching Systems. Secret Clearance. Honorable Discharge

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