Sales Customer Service
Resume:
Anthony E. Field
Concord, NC 28027
704-***-**** (h)
704-***-**** (c)
*******.*.*****@*****.***
Qualifications Summary
I have over 13 years of sales and business experience. My diverse background includes extensive experiences in team building, achieving increased sales results through training and coaching of team members, creating an impeccable customer service experience from every team member, and saving company losses by executing directives, policies and procedures. My wide range of contacts throughout the United States places me in a unique position to assist businesses desiring to increase sales and market-share.
Key Strengths include:
Exceptional Managerial Expertise
Sense of urgency to meet or exceed goals.
Strong analytical and organizational skills
Excellent communication skills (both verbal and written)
Highly motivated self starter
Budget Preparation/Administration
Professional Experience
District Multi-Unit Sales Manager, 2009 - Present
The Pantry Inc.- Kangaroo Express- Sanford, North Carolina
Focused on profitability and sales results through coaching associates on suggestive selling techniques which increased units per transaction.
Strengthen inventory presence through vendor relationships and zero tolerance on out of stocks.
Oversaw an aggressive re-branding and re-modeling process, while maintaining positive sales results.
Upgraded the management succession plan while developing the management core to take ownership in their performance.
District Multi-Unit Sales Manager, 2008 – 2009
Radio Shack Inc. – Fort Worth, Texas
Guided managers to establish and maintain strong in-store recruiting processes.
Used financial data and reports to discover opportunities and exceptions that can be acted upon.
Set clear, ambitious goals and targets that align with company strategy and objectives.
Coached positive performance improvement and identifies, confronts and corrects unacceptable performance.
Maintained a strong management succession plan.
Empowered staff to accept responsibility and accountability.
Regional Multi-Unit Sales Manger, 2004-2008
Sears Optical, Luxottica Licensed Brands – Mason, Ohio
Increased sales and profitability through team building and coaching of team members.
Arranged doctors and state licensed opticians to staff all units.
Analyzed schedules, profit & loss statements and sales goals for improved results.
Improved quality of team members through recruiting, interviewing and training.
District Multi-Unit Sales Manger, 2000-2004
Trans World Entertainment – Albany, New York
Raised profitability and sales results through coaching associates on suggestive selling techniques which increased units per transaction.
Correlated managers and assistant managers to staff all locations throughout North Carolina, South Carolina, Virginia and Georgia.
Inspected schedules, profit & loss statements and sales goals for enhanced results.
Upgraded attributes of associates through recruiting, interviewing and training.
Prepared and qualified two district manager candidates.
District Multi-Unit Sales Manger, 1996-2000
National Vision Associates Inc., Ltd – Lawrenceville, Georgia
Recruited doctors and state licensed opticians to staff all stores.
Examined schedules, profit & loss statements and sales goals for improved results.
Improved quality of team members through recruiting, interviewing and training.
Formatted a store inventory process program which was adopted by all stores in the chain.
Outstanding Achievements
National Customer Service Award Winner, 2007
District Manager of the Year, 2002
Regional Shrink Control Leader, 1999
Education & Credentials
Bachelor of Arts, Business Management-Retail Certification program University of Virginia
American Board of Optometry, ABO Certified, Certificate # 137697
References
References available upon request.
Contact this candidate