Customer Service Manager

Employment History

Starline Tours,Hollywood CA

currently employed:

Customer Service, Cashiering, Reservations, Bookings,answering high volume of calls, able to multitask and work under stressful conditions

Manage records for "TMZ" (brandnew Tour Service) informing Guests about changes, updating spreadsheets, developed customized spreadsheets and utilize them for affectively convey statistics about their Tours

Ocean Park Hotel , Santa Monica CA

-Manager

Responsibilities included checking in and out of guests, handling special customer requests, Reservations, credit Card charges , Payments , Online bookings , Oversea bookings

Handled a wide variety of customer needs and concerns. Responsible for close outs on a daily basis, Ordering Supplies, Training for Assistants,

-World Of INformation

(Marketing and P.R.)

-Manager/Assistant Manager

High end Dining French Cuisine Restaurant "Huegel's Restaurant " Karlsruhe ( Germany)

Kitchen , cashiering, waiting tables, and finally working as assistant restaurant manager.

-Assistant Manager Cafe/Restaurant "Cafe Ludwigs " Karlsruhe ( Germany)

Cafe Ludwigs and Huegels Restaurant belonged to the same Owner.

-Co-Owner of a Fitness center Karlasruhe Eddy's Gym Karlsruhe (Germany)

Developed strategic weightlifting program and weightlosing programs for clients.

Implement customized fitness programs for group and individual clients.

Develop, implement and monitor personal training programs, developed diet plans

-Modelling and Schooling " Ela's Mode Selection" Model for Diverse Clothing Companies

Education

High School Germany

Economy School Germany

Languages: German and English

I grew up in Germany studied, and lived there until 2005. I relocated to the US with legal work permits .I am a hard worker and be able to work under stress. I am reliable , honest , delightful and very responsible.

I have more than 7 years experience in an office environment and several years experience in Customer Service. Able to relate well to the public, very personable and good on the telephone. Diplomatic, tactful, creative, discreet, flexible, resourceful, dependable, well-organized, friendly, emotionally mature and professional. Strong ability to work effectively with multiple Managers . Capable and practiced in handling complex and multifaceted tasks. Extremely knowledgeable with clerical tasks and time management.

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