Customer Service Manager

__Jane Cather___________________ ***** Acworth Drive * Glen Allen, VA 23060 * 804-***-**** (cell) * ********@*******.***

Position Applying For:

Part Time/ Human Resources/Payroll/Benefits and Compensation/Data Entry /Administration

Looking for a support position that would include offering services from any or all of the following areas: HR System

Assistance; Payroll; Benefits and Compensation; Data Entry; Clerical and Accounting.

Profile

Motivated; personable business professional with several years of college in the business arena; talent for quickly mastering technology due to more than 44 years of business experience; diplomatic and tactful with professionals and non-professionals at all levels; accustomed to handling sensitive, confidential information and records; and demonstrated history of producing accurate, timely reports meeting stringent HR and Payroll guidelines.

Flexible and versatile; able to maintain a sense of humor under pressure; poised and competent with demonstrated ability to easily transcend cultural differences; and works well under deadline-driven environments.

Skills Summary

Project Management

Report Preparation

Written Correspondence

General Office Skills

Computer Savvy

Customer Service

Scheduling

Accounting/Bookkeeping

Front-Office Operations

Preparing Professional Presentations

Professional Experience

Communication: Reports/Presentations/TECHNOLOGY

Prepare reports for all levels of management ensuring full compliance with HR and Payroll regulations and requirements meeting deadlines

Complete professional correspondence to customers

Design and deliver training on various aspects of HR System

Communicate HR System updates to end users

Assisted with implementation of the PeopleSoft System in 1996; Time Management in 2008-2009

Rapidly learn and master varied computer programs and processes change and become more automated

Manage Payroll Department and Processes

Customer Service/problem Solving

Work with HR System end users in resolving any system problems

Presentations resulting from end users issues or concerns

Create query reports based upon end user requests

Manage all aspects of day-to-day operations regarding end users issues, questions, and concerns for multiple sites

Assist current, past, and retired employees with Benefits and Payroll

Employment History

media General, Inc./Richmond Times Dispatch – Richmond, VA

HR Generalist (PT) – Systems Operation 2009 – 2012

Benefits and Compensation Manager - 1989 – 2009

Payroll Manager – 1986 – 1989

Fixed Assets - 1985

Office Pay Manager – 1978-1985

Cashword Puzzle – 1977-1978

Circulation Business Office Accounting and Billing – 1966-1976

Education

Virginia Commonwealth University; University Of Virginia; J Sergeant Community College; Continued Education Studies throughout my employment

with Media General, Inc./Richmond Times Dispatch

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