Project Manager Engineer

Samuel F. Tapia

***** ******* **** **

Katy, TX *7450

713-***-**** *******@*****.***

Project Management, Business Analyst, Project /Account Manger, Systems Engineer, Operations Manger

Information Technology Professional

Summary

Highly dynamic, motivated and skilled IT Lead, Project Manager & Business Analyst.

Successful bringing diplomacy in bringing diverse groups of people together to achieve company goals. Managed the customer relationships resulting in improved efficiency across the organization.

Project Management Team Building / Safety Officer Problem Solving

Business Analysis Contingency Planning Network and Server Design

Operational Excellence Communications Coordinator Leadership

Vendor Management International Operations / Standardization / Spanish Speaking Project Integration and Data Recovery Planning

Professional Experience

Chevron Global Downstream IT 06/2010

Telecom Coordinator

Delivered operational support for 42 sites in Latin America and Caribbean region of over 400 employees. Resulting in high network availability and support of sales over million dollars.

• Improved network reliability and availability resulted in by 60% reduction in incidents by implementing monthly ticket reporting processes.

• Managed Service Level Agreements SLAs with telecom carriers resulting in improved performance metrics of 97% availability.

• Coordinated and executed the BCP / DR during emergency and disaster situations. (Katrina, Rita and Ike storms) Resulting in restoring communication services for 97% of sites affected within 9 hours.

ChevronTexaco Inc. ITC Application Server Design 2004/2006

IT Server Engineer

Subject matter expert for the Datacenter and Virtual Server Infrastructure team, over 900 servers were supported.

• Coordinated hardware and virtual server builds for Statement Of Work customer projects 100% successfully..

• Coordinated with Internal groups and customers project completion activities to provide working web sites and systems ready for production 100% ready for external customers access.

• Received and implemented server hardware for team and peers ready for customization 100% ready.

ChevronTexaco Inc. ITC Dept. Global Network International Consulting 2002/2004

IT Telecom Engineer

Texaco Inc. GIS Telecom International Team 1999/2002

Telecom Analyst

Texaco Inc. Email Systems - Exchange Server Team 1998/1999

Sr. Computer Engineer

Digital Consulting & Software Services - Texaco Inc. Contractor Assignment 1997/1998

Email Consultant

PRE CHEVRON / TEXACO POSITIONS

Owen Healthcare, Inc IT Dept. 1996-1997

Telecommunications Analyst & Team Lead

Northrop Grumman, ISC Contract Johnson Space Center NASA 1992-1996

Team Lead

Email Technical Support

Telecom Analyst

Network Solutions, MOSC Contract Johnson Space Center NASA 1986-1992

Systems Program- SNA Networks

Education

Manpower Business Training Institute, Computer Science Degree, Technical Degree,

University Of Houston – Attended

North Harris County Community College – Attended

Houston Community College – Attended

Languages

English, Spanish

Professional Development

OSHA Hazwoper Certified

Total Quality Management (Timeless and Still Applies Today)

Microsoft WIN 2003 OS Sever Build/Implementation, Microsoft IIS 6.0 Upgrade Migration, Cisco Secure Pix Firewalls, Updating Support Skills from MS NT to MS W2K, Internetworking with TCP/IP & Trouble Shooting. Project Management for IT Professionals, Router Essentials, Microsoft WEB Site Essentials, Microsoft Exchange Server 5.0 Core Technologies, Microsoft

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