IT Professional

John R. Baertschiger

SPECIFIC SKILLS

Federal Civil Service Reinstatement Eligible.

Current SSBI Final Secret Security Clearance (Inactive).

Microsoft MCP. Windows 2000, XP, 7; Servers 2000, 2003, 2008; Exchange, SQL; Office 2003, 2007, 2010; Outlook.

Linux Server and Workstation; installing, security hardening.

Member, CISCO Network Academy. Cisco IOS, Routers, Switches.

Internetworking Security Certificate, Olympic College; systems security hardening, forensic investigation, firewalls, antivirus, antispyware, malware detection, removal and repair, data recovery.

VMWare 7, Oracle VirtualBox, and Microsoft Virtual PC.

Desktop and Laptop repair. Dell certified.

Wired and Wireless Networking, TCP/IP, UDP, DHCP, DNS, FTP, SNMP, SMTP, TELNET.

Mentoring of coworkers and fellow students.

Interaction with employees at all levels of the Enterprise.

WORK EXPERIENCE

6/1997 to present Owner, Belfair Computer Services

Provided technical support on networks, security systems, software & computer upgrades, consulted, trained, coached users, provided web page design. Installed software, designed and built computers, planned small networks, designed and customized security systems and integrated them onto the network.

12/2008 to present Student, Olympic College

Completed coursework and volunteer projects focusing on a career in Network Administration.

5/2003 to 12/2008 Customer Field Service Representative, Electronic Data Systems

Provided Tier III-level desktop support on the world’s largest network (US Navy-Marine Corps Intranet). Repaired and maintained computers, printers, user accounts and profiles. Resolved network access, Active Directory, remote access issues.

9/2002 to 5/2003 IT Specialist, Commander, Naval Region Northwest

Performed nightly server backups. Remote installed and removed software.

Installed and troubleshoot software images, network printers, computers, network devices.

1977 to 6/1997 Electronics Technician/Journeyman

Federal Government (14 years total), and private industry (six years). Built electronic circuits from drawings, hand sketches, and verbal instructions. Designed and built custom test equipment. Calibrated and repaired electronic devices. Created wire harnesses. Performed soldering. Ordered parts. Prioritized workload.

MAJOR EDUCATION

Preparing to take CCNA, MCITP, MCSA, MCSE, CISSP, Network+, A+.

Completed Windows MCSE courses; preparing for certification exams.

Completed Cisco CCNA courses; preparing for Cisco CCNA certification.

Earned ATA and Journeyman in Electronics from Olympic College, Bremerton, WA.

Received Information Technology Project Management training at Olympic College.

Completed four-year Entry-level Management Training at the Puget Sound Naval Shipyard, Bremerton, WA.

Finished two years Bio-Chemistry, Pacific Lutheran University, Tacoma, WA.

HONORS AND ACHIEVEMENTS

Earned Apprentice of the Year, and Two Special Act or Service Awards, from Naval Undersea Warfare Center Detachment, Keyport, WA.

Helped design a Web-based Inventory Data Input Graphic User Interface, which increased efficiency and reduced labor costs.

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