Receptionist

Elisabetta Tronci

+44-079********| *********@*******.**

Experienced and skilled manager with expertise in hotel management, guest relations, vendor relations, and guest services operations, good knowledge of computer and operative systems including OPERA PMS. Recognized as an efficient team player who generates significant growth in hotel revenue and effectively motivates personnel to provide superior customer service.

PROFESSIONAL HISTORY

May 2010- November 2010

Assistant to Hotel Manager

Forte Village Resort, Santa Margherita di Pula, Sardinia, Italy, member of Eleganzia Hotels & Spas collection, exclusive Italian brand of luxury hotels.

Liaise with the Hotel Royal Pineta Manager operations ensuring the highest standards of customer service.

Front- and back-office skills.

December 2008- October 2009

Receptionist

Antica Casa Diana – small 4 star superior hotel wellness and SPA

Piazza Emilio Lussu, 11 - 09030 Sardara (VS)

Noveber 2007- November 2008

Assistant to Director Manager

Front Office (Hotel reservation-Guest relation-Information office-Tourist assistance)

Back Office ( Event organizer- Accounting)

Pro Loco TOURIST ASSOCIATION ORISTANESE. Street VITTORIO EMANUELE II n 8 09170 - ORISTANO (OR)

2003 – 2006

Guest relation and Sales agent

Sardinian Day srl Events and promotion of Sardinians produces craft (home-made)

Events (Paris 2006 at the SIAL, Germany Football world cup 2004, Sardinya Rally Costa Smeralda 2003)

EDUCATION

November 2009 – November 2010

Master of Science in Five Stars Hotel Management

Business School at Luiss University of Rome, Italy, lbs.luiss.it.

Forte Village Resort, Santa Margherita di Pula, Sardinia, Italy, fortevillageresort.com.

Main subjects: Hotel Management, Hotel marketing, Computer applications, Hotel accounting, Human resources management.

Febrary 2008- July 2008

Qualification as Technical of the educational services working in museums or scientific sites, paleontological, naturalistic, valorize environmental cultural areas.

November 2007

Degree in Sience of Tourism – cultural operator for the tourism

Magistero, University of Cagliari, Italy.

Main subjects: Law, Tourism, Sociology, Entrepreneurship,.

LANGUAGES

Italian: Mother Tongue

English: Indipendent user. Fluent both written and spoken.

French: Indipendent user. Fluent both written and spoken.

Spanish: Notion

IT SKILLS

Fully proficient in MS Office Suite, ECDL licency. Good experience of Fidelio Opera systems.

ORGANIZATIONAL SKILLS

• Ability to apply relevant information, regulations, operation to provide and maintain positive guest service.

• Able to perform in various business situations including solving guest complaints and other work related problems.

• Leadership skills are attained through guest and staff interaction, staff management, team planning and policy administration.

• Practical thinking acquired through the combination of academic education with professional experience in the fields of management, staff relations and guest service.

PERSONAL INTERESTS

Deep interest in Theatre, Opera and Music.

Hobbies include computing, Internet, traveling, both home and abroad.

PERSONAL DETAILS

Nationality: Italian

DOB: 23/03/1983

Permanent Address:

email: *********@*******.** Mobile: +44-079********

References available upon request: Hotel Manager_ Luana Mazzega_email: *****.*******@************.***

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