Management Manager

Jim T Domingo

Mobile: 831-***-****

***********@*****.***

Accomplished, client-focused professional with extensive management, operations and client management experience. Background in increasing revenues and market share by revitalizing and growing client base. Proven record of accomplishment in business development as well as maintaining and enhancing relationships with existing customer base. Takes on new challenges with great tenacity and enthusiasm. Adept communicator who establishes immediate rapport with people at all levels.

Areas of Expertise:

• Project/Program Management

• Account Management

• Business Development

• Hiring

• Staff Development

• Client Management

• P & L Management

• Needs Assessment

• Managed Services Operations

PROFESSIONAL EXPERIENCE

IKON Office Solutions a RICOH Company

Site Manager, Integrated Managed Services at Life Technologies Corp. Jan – Aug 2011

Supervise day-to day operations and staff of Integrated Managed Services – copy center, corporate mail services, receiving services, and office equipment fleet management. 80% of time spent in managing duties, 20% in operating production equipment. Develop, implement and review related procedures. Invoices accounts and interacts with customer; assists in maintaining acceptable profit levels and ensure that customer expectations are met. High degree of customer interface. Responsible for 8 employees, up to $50K in services revenue per month.

Document Technologies Inc., San Francisco, CA

Office Services Site Manager at Life Technologies Corp. 2002 – 2010

Under the direction of the Director of Managed Services Operations, maintain a high level of customer satisfaction by responding quickly and effectively to customer needs. Improve office services operating procedures by analyzing current systems, modifying, creating, and/or eliminating processes to guarantee accurate and timely service. Responsible for all copy and mail center services and conduct of employees within the site as well as the maintenance of company records and reports for DTI and client relations.

• Increased base revenue 200% and invoiced production revenue by 300%

• Managed team growth to 4 times original staff size

• Won National Site of the Year for DTI

• Maintained a top 10 national site ranking for 5 years

• Awarded site service contract renewal 3 times

Document Technologies Inc., San Francisco, CA

Managed Services Area Operations Supervisor 2001 – 2002

Under the Director of Managed Services, ensured profitability through staff development and partnering with the Office Services clients. Managed up to 14 contracted Office Services accounts within a defined geographic territory that spanned from Cupertino to San Francisco, CA.

Xyan Inc, King of Prussia, PA

Managed Services Area Operations Supervisor 2000 – 2001

Delivered profitability through staff development and partnering with the Office Services clients. Managed up to 7 accounts of Office Services contracted operations within a Bay Area territory.

• During economic challenges and bankruptcy filing of Xyan Inc., worked as part of a three person team to maintain service on the remaining contracts with positive revenue for the Managed Services division.

• Successfully positioned the business to be acquired by Document Technologies, Inc. as their initial West Coast presence.

JIM T DOMINGO

PROFESSIONAL EXPERIENCE (Cont.)

Xyan Inc.

Project/Program Manager – World Wide Technical Education Service at 3Com Corp. 1997 – 2000

Manage projects/programs as assigned by the Director of Worldwide Technical Education Services (WWTES) as related to the creation of coursewares (Technical Training Manuals) and their production as training materials for internal and external customers.

• Built scope of responsibility from the initial 7 training manuals to over 200 separate coursewares on a global scale.

• Increased monthly base management fee from $5K to $75K.

Salinas Valley Memorial Healthcare System, Salinas, CA

Computer Systems Support Technician 1994 – 1997

Managed Nutrition Services department’s UNIX based Local Area Network and the Nutritional Care Management and Inventory Control Management programs. I provided department desktop support, managed MWS Point-of-Sale software for Sharp Cash Registers in two cafeterias and directed inventory control and purchasing from Kraft/Aliant using Aliant Link purchasing software.

• Increased efficiencies and cost control by delivering immediate response to computer related issues as in-house desktop support technician.

• Managed use of department supplies which resulted in less waste and reduced purchases.

• In recognition of efforts to computerize department operations, I received the “Employee of the Century” award.

Salinas Valley Memorial Healthcare System, Salinas, CA

Nutrition Services Helper 1981 – 1992

Perform duties as assigned by department supervisor as related to hospital Nutrition Services. Duties assigned ranged from dishwasher to Diet Cook to Secretary.

• Comprehensively trained in all department positions.

• Awarded Employee of the Month three times.

• Chaired and co-chaired the Safety Committee which reduced serious workplace accidents by 95%.

EDUCATION

A.A. Degree – Hartnell College, Salinas, CA

Certificate in Computer Science – Hartnell College, Salinas, CA

Diploma – North Salinas High, Salinas, CA

Certification in D.O.O.R.S. - Computrition, Inc. - Nutritional Care Management (NCM), Inventory Control Management (ICM), Diet Office Operations

Certification in MediTech Office Automation – Medical Information Technology for Nutritional Care Management

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