Technician Support

Jason DeRamus

**** ********* *****

Pinson, *****, Alabama

Mobile Phone: 205-***-****

Secondary Phone: 205-***-****

E-mail: ********@*****.***

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OBJECTIVE

A fulfilling and challenging position that allows the use of my experience and skills to the best of my ability.________________________________________

WORK EXPERIENCE

Trinity Medical Center – Network Support Specialist 1997-2011

• Network Specialist (Trinity)

January 2007 - August 2011

Community Health Systems | Birmingham, AL

--Trinity Medical Center Network Support

--Server administrator for over 100 Dell and HP servers

--Maintain and manage backups, users, shares, applications and hardware for servers.

--Active director administrator over 1000 workstations and 2000 Users

--Exchange User administrator for Trinity Users

--Lead in Clinical Desktop Project

--Lead in SSO Single Signon Project

--Lead for network and application integration team for Lemak Sports Medicine clinics.

--Lead support for Lemak sports Medicine and other Affinity Clinic Offices

• Deskside Specialist (Trinity)

April 2006 - January 2007

Perot Systems | Birmingham, AL

-Lead Support Specialist -supervised other technicians

-Desktop pc and laptop support

-Server support and maintenance

-ID Security Coordinator

• Customer Support Specialist (Trinity)

January 2006 - April 2006

Triad Hospitals Inc | Birmingham, AL

-Lead Desktop support- supervised other technicians

-Id security Coordinator

-Server Support

• Customer Support Specialist (Trinity)

September 2001 - January 2006

Baptist Health Systems/Siemens Medical Solutions | Birmingham, AL

-Lead Desktop Support- supervised other technicians

-Server support and maintenance

-Microsoft Certified Desktop Support Technician, May 2005

-CompTIA A+ Certified Professional March 19, 2004.

-Dell Desktop Certified -Optiplex Desktop 5-2005

-Dell Notebook Certified :10/2005

-Dell Server/Storage Certified :10/2005

- Trained all new Desktop Technicians for Hospital Support

• Support Technician (Baptist Health System)

March 1997 - September 2001

Baptist Health Systems | Birmingham, AL

- Answer customer calls and provide solutions for 10,000+ users.

- Escalate to level three programming and hardware support staff.

- Create and maintain reports for statistics for help desk.

- Enter and maintain a call log for all customer calls I take.

- Provide On-Call Support during non-Prime hours.

- Alert supervisors and support management of after hour's emergencies.

- Provide weekend and extra shift coverage when needed.

Accomplishments

- Report on and keep running call count on all help desk calls.

- Promoted to Support Technician position.

- Helpdesk 2000 Certified Helpdesk Professional.

- Design and Maintain Helpdesk Intranet Pages.

- Manage Intranet Development Team for Corporate Intranet.

• Assistant Operations Manager

September 1991 - March 1997

Envoy Teleclaims | Birmingham, AL

- Answer customer inquiries and identify possible problems.

- Claims retrieval and transmission to the major insurance carriers from various medical offices throughout the country, using asynchronous and bisynchronous communications.

- Follow-up on all problems from previous shifts.

- Monitor in-house processing software and hardware.

- Network administration

- Hardware repair and solving software, hardware and communications problems.

-Accomplishments

- Plan and wrote the procedure manual for operations of in-house processing software and hardware which was used to increase productivity on all shifts.

- Implemented back-up procedures for claims processing software.

- Trained and supervised new employees in operations techniques.

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EDUCATION

Jefferson State Community College | Birmingham, AL

- Studied in Accounting, Computer Science, and MicroProgramming.

Hewitt Trussville High School | 1991

- Advanced Academic Diploma, including courses in business and marketing; calculus; mechanical drawing; and Spanish.

- Graduated in the top third of class.

- Member of the Alabama Association of Distributive Education Program.

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CERTIFICATION

CompTIA A+ -March 2004 CompTIA

MCDST (Microsoft Certified Desktop Technician)- January 2004 Microsoft

MCP (Microsoft Certified Professional)-January 2004 Microsoft

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