Customer Service Project Manager

Melissa S. Yarbrough

**** ***** ***** ***** ***** Rapids, MI

Phone: 616-***-****

Email: ********@*****.***

Dynamic, results-driven customer relations professional with diverse global experience in OEM customer support, forecasting, contract negotiation, pricing, promotions and after-market service. Strong interpersonal and communication skills, detail orientation, and proven ability to maintain and grow key accounts.

Professional Experience

Johnson Controls, Holland, Michigan

(2010-Present)

Johnson Controls is a globally diversified company and industrial leader in the automotive, building efficiency and power solutions market

Assistant Materials Manager

• Supervise a team of 5 master schedulers within the materials department.

• Analyze and control inventory functions including inventory levels and changes to inventory items

• Collect, manage and disperse information regarding monthly financial reviews for the materials group.

• Create, plan, maintain and release production schedules for the process areas.

• Lead monthly staff and one on one meetings with subordinates regarding issues concerning customers, updates on programs and projects. and various other areas.

• Prepare and maintain a variety of financial records and reports in relation to the materials area.

• Monitor and act on customer requests such as capacity planning, packaging information, possible line stops and other issues.

• Assist with freight and inventory planning..

• Manage sox audit preparation for the materials group..

Dematic Corporation, Grand Rapids,Michigan

(2010-2010)

Dematic is a leading company that designs, manufactures, implements, and supports automated material handling systems.

Project Manager

• Responsible and accountable for the coordinated management of multiple projects directed toward business and other organizational objectives...

• Ensured project documents are complete, current, and stored appropriately.

• Managed day-to-day operational aspects of a project and scope.

• Provided clear direction, support and leadership to the project team consisting of engineering, purchasing and installation teams.

• Managed project P&L budgets and stayed on or below projected cost.

• Managed and maintained all business relationships with primary internal and external stakeholders.

Eaton Aerospace, Jackson,Michigan

(2008-2010)

A leading manufacturer, designer and systems integrator in the aerospace industry

Key Account Manager

• Relationship management with assigned key accounts across various levels to maintain and guarantee a high level of support and satisfaction •

• Managed all performance measurement.

• Facilitated and guided internal and external teams to research and resolve customer issues, problems, engineering changes, schedules, deliveries and project time lines.

• Monitored existing contracts to verify compliance.

• Managed and tracked all customer related issues to ensure on time delivery, pricing, portal management, and part status to meet and exceed customer expectations.

• Conducted and managed day to day production schedule meetings with on-site customer personnel.

• Worked with internal and external parties to help organize and initiate tasks on small and major products.

• Coordinate scheduled and activities with order entry to place orders in a timely manner.

X-Rite Incorporated, Grand Rapids, Michigan

(2004-2008)

X-Rite is the leading manufacturer of color management and color measurement hardware and software

Global OEM Program Manager

• Managed and grew revenue from a list of assigned accounts. Exceeded planned revenue target by 10%. Assumed responsibility in 2007 for company’s largest photo account.

• Designed and launched promotional campaigns in collaboration with customer which resulted in a 15% increase in incremental sales.

• Developed and negotiated pricing, terms and conditions on software licensing agreements.

• Created and instituted service support and training programs for customer service to support large OEM customer base.

• Initiated and facilitated monthly demand planning and forecast meetings with OEM partners.

X-Rite Incorporated, Grand Rapids, Michigan

(1998-2004)

Position: Senior Customer Service Representative

Thermotron Industries, Holland, Michigan

(1993 to 1998)

One of the world’s leading suppliers of high performance test equipment, screening and simulation equipment, and vibration and functional test systems.

Position:Material Planner

Education

Master of Business Administration

Major: General Business

Grand Valley State University, Allendale, MI

Bachelor of Arts in Business Administration

Major: Marketing

Grand Valley State University, Allendale, MI

Will be Relocating to the area

Salary: Negotiable

Skills: Word, Powerpoint,Excel

Will relocate

Salary Requirements: Negotiable

For Recommendations please go to: http://www.linkedin.com/pub/4/438/b43

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