IT Manager
Resume:
ANDREW CHAO
*** ***** ****** **., *** Jose, CA **122
********.****@*****.***
SUMMARY
Accomplished IT Manager with record of academic and professional success. Experience in implementing
innovative technical solutions to business needs. Utilized emerging technologies to reduce costs and maximize
efficiency while maintaining employee morale and customer satisfaction. Native speaker of Mandarin Chinese,
Proficient in English.
COMPUTER SKILLS
JAVA/J2EE, XML/HTML, ASP, MS-SQL, Oracle PL-SQL, Win Server, IBM Websphere, NAS, LAN/WAN
EDUCATION
UNIVERSITY OF ILLINOIS AT URBANA-CHAMPAIGN, Champaign, IL Aug 2009
Master of Science, Technology Management
FENG CHIA UNIVERSITY, Taichung, Taiwan 2002
Bachelor of Science, Information Engineering and Computer Science
EXPERIENCE
INTERWORLD FEED CO. LTD., Taipei, Taiwan 2006-2008
Information Technology Manager, Information Technology Department
Developed Digital Transformation Strategy. Managed 4 people with $50K department budget.
Increased 50% overall operational efficiency. Built Client-Server, Wireless Broadband Internet, VoIP,
and Network Printing environment. Implemented Remote Backup, and facilitated IT training.
Improved business process efficiency by deploying accounting and product management system.
TAIWAN GLASS IND. CORP., Taipei, Taiwan 2004-2006
Application Development Specialist, Information Technology Department
Saved 50% operational time and consolidated Information Security efforts. Enabled remote access by
deploying Client-Server network architecture and real-time inventory system for 1,000-employee factory.
Got 100% customer satisfaction, slashed 60% telephone costs of sales department by formulating
Glass Fiber Production Sales Management System, enabling Real-Time Inventory Check capabilities.
Facilitated monitoring of factory shipments, customs declarations, and payments by developing and
implementing Taiwan Glass Departmental Management Information System by JAVA/J2EE.
Reduced turnover time and saved 60% of external communication costs by incorporating company’s
B2B system with Ford and Toyota Systems. Managed outsourcing contracts.
Administered IBM AS400, Windows server, and network printers, and performed NAS remote backup.
THE CAPITAL GROUP, Taipei, Taiwan 2003-2003
Application Development Associate, Information Technology Department
Enabled analysis of market data and staff performance by writing Insurance Agent System, Insurance
Customer Relationship Management System, and Decision Support System by Microsoft ASP.
Facilitated smooth functioning of trading operations at the Group by monitoring securities trading
system and administering HP Tandem mainframe and Windows Server.
FORMOSA PLASTICS GROUP, Taipei, Taiwan 2002-2003
Associate Programmer, Application Software Division, ERP Department
Developed Enterprise Resource Planning (ERP) System by IBM VAJ/Websphere, MS Crystal Reports,
and oversaw Production Management, Operations Management, and HR functions of system.
Reduced software development and maintenance costs and enhanced development process for
large-scale systems by implementing Capability Maturity Model Integration Level 1 operations,
documenting ERP system specifications, and establishing unified program structure.
Additional part-time experience as PC Rooms Administrator with Feng Chia University, Tutor with
Taichung Review School, and Cashier with Feng Chia University Campus Stores.
ACTIVITIES AND AWARDS
Volunteered 300+ community service hours to ORBIS Taiwan, 2003-2008.
Army Weapons Management Specialist, Ministry of National Defense Taiwan, 2002.
Received Electronic Commerce Program Certificate, 2002.
Team Manager and acting coach for departmental Table Tennis team. Placed second in National Collegiate Computer Science Department Table Tennis Cup, 1999 and 2000.
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