Clerical & Provisioning Specialist

EXPERIENCE:

Provisioning Engineer III

Broadriver Communication Corporation 12/06 – 10/09

Atlanta, GA

As a Provisioning Engineer III, I am responsible for processing orders from start to finish, ensuring a smooth completion. In addition, I work closely with various CLECs as well as the Sales Team.

Highlights:

Provision MetroE, T1, T3, PTP, DIA, Fiber and POTS Install, Move, Add, and Change Orders.

Provision LNP, Process CLEC to CLEC Ports, Update E-911.

Responsible for the design, installation, and maintenance of circuits; Order Tracking and Follow-up procedures with sales and clients

Monitor orders placed and received for completeness. Work with various departments and carriers to ensure proper provisioning of customer accounts

Responsible for setting policies and procedures, and training new employees

Process Toll Free Ports and Releases, Assign new Toll Free Numbers

Troubleshoot customer requests to ensure proper resolutions

Provisioning Specialist

BCN Telecom 06/02 - 11/06

Boca Raton, FL

As a Provisioning Specialist, I was responsible for managing day to day orders while working closely with outside sales agents and vendors.

Highlights:

Responsible for researching, checking, and processing orders daily

Responsible for processing CLEC to CLEC Ports and Complex Orders

Order Tracking and Follow-up procedures with sales and clients

Sent Reports, processed calling cards, kept spreadsheets updated, provided agent and office correspondence

Created procedures and instructions manual for provisioning POTS lines, CLEC, and Complex orders.

Acted as a liaison between sales agents and customers.

Assisted the Repair Department as needed.

Main contact for vendors during installation

Quality Assurance Rep/Provisioning Specialist

Technion Communications Corporation 01/99 – 3/02

Tamarac and Plantation, FL

As the Quality Assurance Rep and Provisioning Specialist, I counseled Provisioners about errors made on orders, corrected rejections from the carrier, and processed orders.

Highlights:

Responsible for researching, checking, correcting, and processing orders.

Responsible for answering customer inquiries, directing them to the correct departments, and assisting in the set up of products.

EDUCATION:

Part-time student for an AS degree

Broward Community College

Coconut Creek, FL

SUMMANRY OF QUALIFICATIONS:

Self motivated professional with experience in management, data entry, and customer service.

Ability to establish and obtain defined objectives

Imaginative problem solver with exceptional organizational skills.

Adaptable and a quick learner

Enjoy the challenge of research

Admirable communication and collaboration skills

Work well within a team or independently

SOFTWARE PROFICIENCIES:

Microsoft Office including; Word, Excel, Access, and Outlook

NPAC, various CLEC and ILEC Web Portals

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