System Administrator

Carlos Pacheco

***** ** *** *****

Pembroke Pines, FL 33028 Telephone: 786-***-**** | Email: ********@*****.***

SUMMARY

A well educated and accomplished professional with 10 years of direct experience across a broad spectrum of computer systems and platforms.

PROFESSIONAL EXPERIENCE

AREASUSA – IT Help Desk Manager / Level 2 Network Support (July 2009 – May 2010) Miami, FL

 Managed the IT Help Desk

 Managed SLA compliance and ticket resolution

 Researched and implemented new technologies and ITIL best practices

 Coordinated network infrastructure for new store openings

 Maintained up to date inventory of computer equipment

 Maintained Florida’s Turnpike plazas network communications and computer related issues

 Managed Antivirus Server and client deployments

 Managed and monitored all computer systems in the Windows XP, Vista, Windows 7, Server 2003 and 2008 Network

 Provided Level 2 network support to users

 Managed VMware server infrastructure

 Managed Blackberry server

Accomplishments

 Implemented new T1 communications across the Florida Turnpike plazas

 Successfully implemented new service level agreement following ITIL best practices

 Implemented new credit card system

 Successfully deployed Antivirus software system wide

Quipp Systems – Network Consultant (July 2008 – July 2009) Miami, FL

 Responsible for overall network inventory and security

 Managed and monitored all computer systems in the Windows 2000/2003/XP/Vista Network

 Managed and monitored IBM AS400 operations

 Maintained Lotus Notes Email server

 Administration of SQL server 2005 including but not limited to system and software updates, back-ups, monitoring of corporate network and network security

 Managed VoIP Phone System

 Managed VMware server infrastructure

 Managed and monitored wireless infrastructure

 Maintained up to date inventory of computer equipment

Accomplishments

 Successfully implemented disaster recovery procedures

 Successfully implemented new electronic invoicing system

 Successfully upgraded VoIP Office System

Homebuilders Financial Network - (October – 2004 – May 2008) Miami Lakes, FL

IT Manager

 Responsible for technical support team

 Managed and monitored all computer systems in the Windows 2000/2003/XP/Vista Network

 Administration of SQL clustered servers 2000 including but not limited to system and software updates, back-ups, monitoring of corporate network and network security

 Implemented disaster recovery procedures

 Maintained up to date inventory of computer equipment

 Negotiated vendor contracts and researched cost reduction for the department

 Managed application deployment and permissions using citrix metaframe 3.0, 4.5

 Maintained SAN infrastructure

System Administrator

 Managed active directory and mail server

 Managed and monitored all computer systems in the Windows 2000/2003/XP/Vista Network

 Managed corporate applications and file servers (including access, remote users control and wireless connections).

 Website administration

 Provided technical support for Encompass/Genesis loan origination software

 Provided technical support for Citrix users, Citrix connections and server farm

 Provided computer and network and telecom support to 800 users nationwide

Accomplishments

 Promoted to IT Manager

 Implemented Sarbanes Oxley’s audit recommendations

 Developed online change management system using SQL and Dreamweaver

 Successfully relocated IT datacenter to NAP of the Americas in downtown Miami

Advanced Test Products – System Administrator (January 2000 – September 2004) Miramar, FL

 Managed computer systems in the Windows 2000 Network and the IBM AS400, including but not limited to system and software updates, back-ups, monitoring of the corporate network, network security

 Managed corporate application and file servers, such as Lotus Notes, VPN Server (including access, remote users control and wireless connections), the FTP Server, and DOT Server

 Responsible for all aspects of the AS/400 operations

Accomplishments

 Implemented Sarbanes Oxley’s audit recommendations

 Migrated Email clients from Exchange to Lotus Notes

SKILLS

 Bilingual (Spanish / English)

 Active Directory (2000, 2003, and 2008)

 Microsoft Certified Professional (Actively pursuing MCITP)

 Exchange 2003, 2007

 AS400

 Blackberry Server

 CISCO Routers/Switches

 Citrix Metaframe 3.0, 4.5

 Esoft (Firewall, content management)

 VMware (Fusion, ESXi)

 Microsoft Office 2000, 2003, 2007

 Windows 2000, 2003, and 2008 Server

 Windows 95, 98, 2000, XP, Vista, Windows 7

 Mac Leopard, Tiger, Snow

 POS (Micros, ICG)

 SQL 2000,2005 TSQL

 Lotus Notes

 Avaya IP Office

EDUCATION

Devry University Miramar, FL

Bachelor of Science in Technical Management

Member of Sigma Beta Delta Honor Society

Miami Dade College Miami, FL

Associate of Science in Computer Networking

New Horizons Technical School Fort Lauderdale, FL

 MCSA Courses

 SQL Administration

 TSQL Queries

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