Customer Service Project Manager
Resume:
James Wesley Daugherty
Kyle, Tx 78640
*************@*****.***
Present
Graduated from the International Schools Professional Driver Training
Class A CDL - expires 11/18/2016
Double and Triple Trailer, Tanker, and HAZMAT endorsements
Clean driving record
Recently passed DOT physical (expires 10/13)
No criminal record
Previous History
3/2009 - Present
Freebirds World Burrito Position: General Manager
Responsible for San Marcos Freebirds World Burrito.
• Responsible for profit building through marketing, cost control and labor.
• Responsible for maintaining P&L authority.
• Sets high standards in customer service.
• Food quality control.
• Staff management and employee relations.
8/2006 - 3/2009 Quiznos Master, LLC
Position: Franchise Business Leader
Responsible for 40 stores in Austin area.
Overall duties: Ensuring system-wide uniformity, adoption and adaptation of Quiznos programs, operational standards and procedures in all restaurants. Effective budget management and profit planning.
• Responsible for follow-up on all Action Plans using effective coaching techniques coupled with required scheduled visits and follow-up calls to the franchise owner (FO).
• Managing new store opening processes for all new stores starting with FO entry , supporting the FO throughout their training, managing the pre-opening process with the Opening Project Manager (OPM) and providing on-site training and support in the new store opening process.
• Responsible for managing the transfer process between franchise owners by
conducting in-store training and support.
• Responsible for the recruitment and maintenance of at least one Regional training Store (RTS) to support new store openings including but not limited to set-up, certification, decertification, ongoing support and management of RTS.
• Conducting in-store and/or market training sessions in support of new products, limited time offers (LTO), new programs, new procedures, etc..
• Selling and managing the implementation of new programs as established by Quiznos.
• Conducting regularly scheduled Business Reviews with all FOs using a standardized balanced scorecard.
• Effectively influencing franchise owners in the purchase of existing stores and/or opening new stores.
• Responsible for Local Store Marketing (LSM) techniques by regularly training stores to better conduct LSM activities to grow sales and improve profits.
5/2005 – 8/2006
Quiznos Master, LLC
Position: NSD (New Store Developer)
Store Openings: Approximately 15 stores in the Texas and Louisiana area
• Contact Franchise Owner prior to opening, to ensure completion and understanding of all administration paperwork
• Set up all vendor accounts and work Franchise Owner for Local Store Marketing
• Ensure shipment of all equipment for the store and verification of proper working order of the shipment.
• Daily support with Franchise Owner to increase sales through LSM
• Managed overall store opening procedures including in-store franchise owner and team training.
• 10-12 in-store franchise set-up and support
8/2004 – 5/2005
Quiznos Sub
Position: Restaurant Manager
Responsible for 12 employees.
• Accounts receivable, payable
• Scheduling
• Customer service
• Food handling
• Employee management
1/1997 - 8/2004
Eric’s Billiards
Position: Bar Manager
Responsible for 6 employees.
• Daily books
• Accounts receivable
• Customer service
• Bartending
• Employee management
Awards
Top Performer
Highest Volume Opening
Most Store Openings
Above and Beyond
References
Murray Gray 512-***-****
Rick Reed 903-***-****
John Hamilton 281-***-****
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