Customer Service Manager

Serdar Tayhan________________________________________

*** ******* **., ****** *****, PA 19090

Cell: 908-***-**** : *******@****.***

Career Focus

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Highly motivated sales associate with extensive customer service and sales experience.

Passionate Marketing Manager with exceptional ability to work with teams to market and sell multiple products/services.

Summary of Skills

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• System upgrades

• System backups

• Relationship/team building

• Customer friendly

• Bilingual Turkish/English

• Store maintenance

Accomplishments

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Machine Repair

• Detected machine malfunctions and problem-solved accordingly.

Product Promotion

• Up-sold products and motivated customers to upgrade current product plans.

Customer Interface

• Greeted customers upon entrance and handled all cash and credit transactions.

• Assisted customers over the phone regarding store operations, product, promotions and orders.

Monetary Transactions

• Handled cash, check, credit and automatic debit card transactions with 100% accuracy.

Professional Experience

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Manager

June 2005 to December 2008

Yavuz Inc. – West Long Branch, NJ

Communicated with customers, employees and other individuals to answer questions and explain information.

Completed and mailed bills, contracts, policies, invoices and checks.

Performed heavy bank reconciliations and cash flow statements.

Answered questions regarding the store and its merchandise.

Education

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ITT-Technical Institute, 2013

Levittown, PA, USA

Computer Electronics and Engineering Technician

Electronics Technician Certificate

• Core Courses include: DC Electricity, AC Electricity, Electronics Theory and Techniques Certifications, a degree in Electronics.

Toms River High School East, 2002

Toms River, NJ

High School Diploma

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