Multi-Media Journalist

Jim Garner – Solutions Engineer 301-***-**** *****************@*****.***

Education/

Experience/

Certifications

Over a decade of Information Technology “know-how”

Information Systems Management supporting 50+ users

Makes COTS applications and business processes work!

Applications & Business-Process design and configuration

Remote and face-to-face support and training

Microsoft Certified Professional #2346569 (MCSE)

Tri-State Leadership Academy

United States Marine Corps – 1983 – 1989

Meritorious Mast Commendation

High honors in IT, Software, Digital Logic

Garrett Community College – Mathematics – 1993

Suffield University – B.S.C.S. (IT *non-traditional) - 2003

Clearance (USMC, DOE, and NASA) [undisclosed]

Employment

NASA – Goddard Space Flight Center (SGT) 2001 - Present

System Administrator - TDRS Project, Code 454 & 452

Responsible for business-critical IT operations of the project

Manages Active Directory, MS-Windows 2003 Servers, XP Pro, Mac and Linux workstations, printers, and scanners

Unique NASA applications and security systems maintenance

Database Management (DBA: MS-SQL Server)

Budget management of yearly IT/IS needs

R+D and problem resolution of IT infrastructure and operations

Technical Support for all aspects of IT and user productivity

NASA – Goddard Space Flight Center (QSS, SGT) 2001 – 2006

Information Systems Manager(MIS) / IT Management and Support

NASA Letter of Commendation

Responsible for R+D, integration and support of new technologies

Migrated NT4 domain to MS-Active Directory

Maintain, Backup & support Win 2003 Servers

Developed, launched and maintained multiple databases which were used to develop the core of TDRS PINS (Project Information System)

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This system (PINS) is a Web-enabled “management dashboard”, developed in ASP.Net, Visual Basic, VB.Net, MS-Access, MS-SQL, and other standards, which creates a secure accessible environment, allowing simple, easy access to critical and time-sensitive data.

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Coordinated training to leverage existing systems, enhance worth of legacy equipment and software, and increase productivity through simple but effective solutions.

Specialized responsibilities in ‘rich-media’ creation and presentations.

NASA, Code 450 and 454 rich-media presentation support and conversions for cross-platform compatibility.

Disciplines: ASP.NET, VB.Net, MS-Access, SQL, MS-Windows 2003 Server, Macromedia FLASH, HTML, Web Design, Information Management Systems (IMS), Product Development, MS-PowerPoint, Word, Excel, Project, Visio, Outlook, FrontPage, ITAR, Webmaster, Relational Database, Content Management, Hardware Support, Veritas

Sycamore Associates (Aerospace Software Production) Contract

Team Leader / Trainer

Managed a remote 8-person team of training Software Technicians

Instructed internal group on methodologies, techniques and basic fundamentals of software production projects

Developed and maintained LINUX/UNIX environ for remote training and production

Encouraged and motivated teams with emphasis on acquiring deeper skills

Healthnotes Inc. (Software Production/Publishing) 1998 - 2001

Project Manager

Created quality assurance (QA) and testing plans

Effectively used Microsoft Project and ‘Best Practices’ gating procedures

Reported directly to the Vice President of Product Development *Provided leadership to cross-organization teams

Coordinated project tasks to achieve team production goals

Product Manager

Solely managed hardware solutions for kiosk products

Supervised kiosk production based on sales forecasts and contractual commitments

Implemented kiosk design changes through outsourced vendors

Controlled quality assurance procedures for software and hardware integration

Assisted in customer acquisition through technical sales and internal sales teams

Secured business to business (B2B) relationships to increase profitability

Solutions Engineer

Designed technical solutions for tier-one customers: IBM, NCR, Ralph’s Food, Giant Foods, etc.

Created needs analysis and contract details for vendor relationships

Provided technical sales in the field to include application customization

Responsible for research and development reports to the CTO from detailed testing of software, human factors, GUI (Graphical User Interface) design and branding

Developed mechanical and technology designs for use in kiosk product

Produced most of the technical writing for user manuals and technical support

Other work

Answers Group, Inc. (Technology Security Consulting)

Fayette Institute of Technology (Instructor)

TV-3 Teleproduction Studios (Owner/Manager)

Bausch & Lomb (Robotics Technician)

U.S. Department of Energy (DOE)

United States Marine Corps (USMC) (Active Duty) 1983 – 1987

Marine Corps Tactical Systems Support Activity (Reserved Duty) 1987 – 1989 (Tactical Air Command Center Technician)

References

Robert Jenkens, NASA Project Manager, TDRS Project, ******.*.*******@****.***, 301-***-****

Rick Barthel, TDRS Project Team Leader, 410-***-****

Dr. Nancy Priselac, Assistant to the President, Coordinator of GCC Math Dept., Distance Learning Director, 724-***-****, *********@***************.***

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