Customer Service Manager

Ivan E. Gutierrez

*** ******* **., ******** ** 97882 Ph. 541-***-**** *******.*********@*****.***

Objective

Seeking opportunity in a work environment that will allow me to use my skills, education and experience in Business Administration, while helping develop and enhance growth for my career and work place.

Experience

Country Financial Financial Representative Corvallis, OR 05/2007-02/2010

Coordinated activities and initiated actions to grow client base. Coped with deadlines by following directions with minimal supervision. Supervised office assistant and office budget.

Responsible for handling money and complaints of clients. Processed and continuously updated information.

Helped people by identifying insurance and financial needs of potential clients and provided recommendations.

Able to adapt to situations when dealing with many people by being good listener and explaining solutions

Gordon Trucking, Inc. Dispatch Driver Manager Pacific, WA 07/2005-04/2007

Responsible for managing a fleet of 30-45 trucks and their drivers.

Performed routine work of ensuring on-time pickup and delivery of goods via constant correspondence with regional planners, customer service representatives, fleet supervisors and drivers.

Anticipated problems by continual analyzing of data and explored, then executed best possible solutions.

Enforced DOT regulation compliance, assisted drivers with various issues over the road, wrote reports, protected property, created relays and made independent decisions to maximize profitability in time sensitive environment.

Centro Cultural at OSU Publications Coordinator Corvallis, OR 10/2004-05/2005

In charge of developing, editing and printing a monthly Center Newsletter.

Created and designed flyers posters, designed advertisements and other forms of publicity for events.

Updated and reprinted the cultural center brochure.

Translated documents, Corresponded with and directed 2 office assistants for article contribution.

Education

Oregon State University Corvallis, Oregon

College of Business

Business Management, International Business (B.S., June 2005)

Minor in Spanish

Tec de Estudios Superiores de Monterrey Guadalajara, Mexico

One-year study-abroad program

Courses in Business and Spanish

Boise State University Boise, Idaho

Freshman and sophomore years

Skills

Bilingual (Spanish), both written and oral, bi-cultural

Excellent interpersonal communication skills

Able to tolerate interruptions in time sensitive work environments

Successful experience in corporate operations and transportation management

Proficient in all MS Office programs, AS400 Lotus Notes, IBM Fade Plus, Blue Zone

References available upon request

Contact this candidate