IT Business Analyst

Objective

My objective is to be a Senior Business Analyst to enhance my technical, managerial, and project skills; ultimately achieving expert capabilities in management principles and skills to teach others.

Qualifications Summary

Senior Business Analyst with over 8 years of top performance on high profile distributed software application development and over 7 years of business requirement gathering. Always within high growth, bottom-line, deadline oriented companies using combinations of Agile, RUP, and company project governance methods. Focus of experience includes remote supervision of personnel, rapid development timelines, requirements gathering, use cases, data analysis, application testing (all levels), SQL queries, ad hoc reporting, client and vendor relations, tracking project plans and budgets for small $10,000 projects to large multi-million dollar projects.

Selected Accomplishments

SunTrust Banks Inc.

(March 2003-July 28, 2006)

Atlanta, GA

* Conduct and manage all levels of software testing and application verification for 2 years on $22 million dollar check image project: Unit testing, Development testing, QA, Production, Client Acceptance Testing, and Hardware environment changes by systems administrators.

* Create daily, weekly, monthly, standard and custom performance metric reports using SQL queries and Crystal Reports to meet specific needs of high level management and investigate possible data abnormalities for application client base of 17,000.

* Provide effective problem resolution by becoming a subject matter expert on specific applications and procedures as well as providing active issue resolution as a first and second tier on-call support.

* Communicate with multiple departments, including clients, IT staff, developers, testers and vendors, to gather and clarify requirements, resolve competing demands related to project scope, schedule, cost, customer satisfaction, stakeholder needs, and quality.

* Assist Program Manager in detailing budgets using email and Primavera to request time and resources from other departments, researching hardware and software pricing through the internet, and by contacting vendors directly.

* Facilitate meetings via conference call and in person with customers to collect technical, business needs and testing results - afterwards providing meeting notes and updating applicable documentation, and communicate changes to developers if necessary.

* Create and update documentation of project plans, test cases, test plans, business practices, system requirements, use cases, issue resolution, project status, project issues, testing results, performance metrics, forecasting usage, technical design documentation, company specific change management documentation relating to scope change, implementation plans, as well as post mortem documentation.

* Travel to Miami to observe and document specific business practices to create an initial project estimates for an application enhancement.

* Analyze and review Federal Reserve changes for potential impact on existing assigned applications within area of responsibility.

EarthLink Inc.

(MindSpring Enterprises)

(September 1997-March 2003)

Atlanta, GA

* Collaborate with clients on accounting negotiations and issue resolution.

* Facilitate department, individual, and group meetings for 35 nation-wide employees using conference calls and teleconference.

* Compile daily statistical reports for 20 directly reporting agents as well as monthly performance reviews and a yearly review.

* Manage production work, meet deadlines, improve workflow, and complete all project documentation including data analysis of production performance results.

* Research, edit, and proofread 4,000 diverse documents and published for use in the company Intranet.

* Implement several significant Intranet Designs changes to over 1,000 clients, which increased work performance by approximately 15% through improving contents, layout, and site navigation. The site received more than 40,000 hits per month.

* Select by the Customer Service Director for multi-departmental projects to act as conduit; documenting and relaying proposed changes to technical team. Conducted troubleshooting for computer and Intranet problems for all 12 departments and 8 subdivisions within Customer Support.

* 50% travel for 4 months to remote offices to give presentations to peers and senior leadership on subjects of change management, hiring employees, and specific application training.

Technical Skills

Programming: HTML, JavaScript, Java, Perl, UNIX, Active Server Pages (ASP), Visual Basic

Database: SQL, Microsoft Access, DB2, Oracle

Software: Macromedia Flash, FrontPage, Excel, Microsoft Word, Microsoft Project, PowerPoint, Visio Professional, Paint Shop Pro, Mercury Quick Test Pro, Mercury Test Director, Mercury Load Runner, Primavera, Camtasia Studio, Remedy, Bugzilla, JUnit, Crystal Reports, CVS

Spoken Languages: French

Education/Training

B.S., International Affairs, Georgia Institute of Technology, Atlanta, GA. 1999

Biochemistry 85% complete, Georgia Institute of Technology, Atlanta, GA.

Certifications:

Perl Scripting-Global Knowledge 2002

Requirements Management with Use Cases – Advanced Concept Center, Learning Solution 2004

Managing Information Technology Products – Boston University 2004

Project Planning, Scheduling and Control – Boston University 2004

E-Course Training:

Sales-Making the Sale, Performance Management, Organizational Change, Interviewing and Hiring, Management, Supervising and Leadership, Project Management, Presentation Skills, Meeting Facilitation, Time Management, Banking Today

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