Customer Service Manager
Resume:
Sean Doody
*** ******** **. ***** *****, Illinois, 60177, United States
********@*****.***
Professional Experience
JIMMY JOHN'S South Elgin, Illinois, United States
Shift Manager September 2009 - Currently Working
Order and purchase supplies such as produce.
Review work procedures and operational problems to determine ways to improve service, performance, or safety.
Count money and make bank deposits.
Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity.
Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner.
Establish standards for personnel performance and customer service.
Monitor compliance with health and fire regulations regarding food preparation and serving, and building maintenance in lodging and dining facilities.
Perform some food preparation or service task such as baking, clearing tables, slicing meats and vegetables, and serving food and drinks when necessary.
Schedule catering services for events such as parties, receptions, etc. and negotiate details of arrangements with clients.
Investigate and resolve complaints regarding food quality, service, or accommodations.
Coordinate assignments of personnel to ensure economical use of food and timely preparation.
Education
St. Charles North St. Charles, Illinois, United States
High School Diploma Class of 2009
Additional Skills
Well developed customer service oriented skills - More than 5 years experience.
Completing tasks in a timely manner with a strong sense of urgency.
Assessing a situation or problem with customers or building maintenance and being able to figure out a solution independently.
References
Autumn Musachia Work Number: 847-***-****
Association: JIMMY JOHN'S Manager Cell Number: 630-***-****
(Supervisor of current place of employment)
Jeff King
Association: Private Percussion/Audio Home Number: 847-***-****
Recording and Mixing Instructor
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