QA Manager/Engineer
Resume:
Paul James Prendergast
**** **** ******, *** ****, CA 95124
yg5ypz@r.postjobfree.com
Highly skilled Mobile Quality Assurance Engineer with strong technical and communication skills
• BS in Computer Science from San Jose State University (2004).
• Highly successful with executing white, gray, and black box level, backend, and end2end testing during life-cycle of product deployment.
• A leader and team player with a “no job is too big or too small” work ethic.
• Demonstrated record of consistently meeting/exceeding deadlines in high pressure situations
while maintaining the highest level of product quality and customer satisfaction.
Working Experience with:
• Leading, planning, scheduling, and testing multiple projects, specializing in mobile and carrier client platforms.
• Developing good test plans, cases, and clear execution strategies.
• Unix/Linux, SQL, and PERL
• Troubleshooting bugs off production environments.
• Front-End Web Portal, client-side, and GUI testing.
• Application, keypad/touchpad testing with Android, iPhone, Rim and additional devices.
• Mobile multimedia and IOT firmware testing on multiple carriers.
• Working closely with content providers (Mobilestream, Pmovil, MobileMedia, …) and connection aggregators services (Mblox, OpenMarket, …).
• Messaging service (SMS, MMS) and mobile device technology (GSM, CDMA, TDMA).
• Creating and implementing multiple-task QA pipelines for various departments.
• Multi-tasking and to manage small projects
• Building and releasing product on production environments
• Develop, administer, and maintain Jira’s instance and business workflows.
Thorough knowledge of:
• QA methodologies and development life cycle.
• Web technologies and API testing.
TECHNICAL SKILLS/CERTIFICATIONS:
Certification: Unix Certification Administration Certificate Program (2005)
Level 1 Certificate, San Jose State University and Sun Microsystems
Languages & SDK: SQL, JAVA, HTML, PERL; Android SDK.
Servers, Builders
& Storage: Tomcat, Apache, and JBoss; Mysql and Microsoft SQL Server 2003/2005; Ant and Maven; CVS and Subversion.
Operation Systems: Mac OS X, Windows XP/NT/2000/98, DOS, Unix, Linux
Applications: Microsoft Office (Word, Excel, Powerpoint, FrontPage, VisualStudio,Visio); Atlassion (Jira, Confluence, GreenHopper); Devtrack; TestLink, SoupUI(API), WebStudio(API), Toad, DeviceAnywhere, QXDM QXST, Eclipse, JUnit
PROFESSIONAL EXPERIENCE
6/2010 – 10/2010, Innopath Software, Inc., Sunnyvale, CA
SQA IOT Engineer Contractor
• Perform End2End IOT testing on Innopath’s/3rd party mobile firmware software on keypad and touchpad phones.
• Work closely with the development teams of various mobile device manufactures
• Develop a strong working knowledge of national (tier 1) carrier requirements for GSM and CDMA phones.
• Identify, analyze, and develop better opportunities for test coverage in test plans.
4/2006 - 9/2009, Playphone Inc., San Jose, CA
Senior SQA/QC Engineer / Project Lead / Jira Admin
Project Lead for content SQA/QC
• Developed, maintained, and executed comprehensive test plans, test designs and test cases.
• Lead tester of content delivery and device compatibility, and application tools for: ingesting and managing the content-to-content hosting system (CHS), migrating data to content catalogs, and pre-merchandizing and merchandizing for production.
• Maintained strong working knowledge of local and third party content-hosting providers.
• Focused on SMS and MMS content delivery tracking.
• Created reports for binary and SMS content, delivering across many aggregators and content providers for national/international carriers (tiers 1, 2, and 3) on GSM, CDMA, and TDMA phones.
• Investigated and debugged production platform issues.
• Established, released, and implemented Publisher’s requirements between Product Development and Engineering.
• Worked on production releases.
• Worked closely with Development on new features.
• Worked closely with Biz Development on new releases/training.
• Participated in the design reviews and test planning reviews for new features.
• Identified and analyzed opportunities for test coverage and test process improvement.
• Coordinated test-related work between teams, both locally and off-shore.
• Coordinated with international development and in-country engineers to resolve issues/defects.
Senior Administrator of JIRA (issue tracker), Agile tools, and Confluence(wiki)
• 3 + years in administered, developed, and sustained business process JIRA complex workflows, permissions and field configurations with Agile tool: GreenHopper.
• Planning, architecting and managing JIRA issues and workflows within continuously evolving customer integration
• Release/project management and SDLC fundamental comprehension, and experience and immediately process integration methodologies to translate process flows into functioning JIRA workflows
• 3 + years in administered, developed, and sustained Confluence knowledge base for multiple departments
Additional Responsibilities:
Taught basic SQA/QC, Unix and SQL classes to new employees, engineering support team and co-workers.
10/2005 - 4/2006 Trizonstaff, San Jose, CA
Independent Contractor
Cable installation, television box configuration(DCT/HDTV/DVR), and Internet Services. Provided
customer service and on-site support.
8/2001 - 12/2005 Freelance Computer Repair/Setup, San Jose, CA
References: Available upon request.
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